Trading Applications Support Analyst

FIX Protocol, Trader, Support, Windows, Linux, SQL
Full Time
$80,000 - $90,000

Job Description

This is a Direct Hire position location in Chicago, IL.  This client is looking for an individual that is local to the Chicago land area.  No sponsorship available for this role.

TAS Analyst,Provides technical support to the business units responsible for a subset of applications. Provides assistance in all supported applications monitoring, troubleshooting, debugging, analysis, and issue resolution. Exposed to advanced technical analysis. Assists in the formulation of procedures and best practices for support of applications

Primary Accountabilities/Responsibilities:

  • Able to lead multiple projects and initiatives at the same time
  • Able to understand applications, upstream/downstream requirements
  • Able to effectively troubleshoot and investigate complex issues
  • Able to write scripts, debug existing scripts, refactor existing scripts
  • Able to write & manage SLA
  • Able to set in on application onboarding meeting
  • Able to conduct post mortem incidents/outage meeting
  • Able to write RCA (root cause analysis)
  • Identifies and resolves technical issues
  • Communicate effectively in non-technical terms with staff to troubleshoot application issues
  • Escalates problems beyond level of expertise to manager or more knowledgeable technical staff
  • Collaborate with other supporting teams as needed
  • Contribute to customer "how to documentation, knowledge base articles, and internal troubleshooting guides
  • Conduct and configure system based monitoring as needed
  • Assist in user acceptance testing
  • Must be able to fill weekend & night shifts
  • Strong process oriented person

Job Requirements:

  • Bachelor's degree or 5-7 years professional experience in technical support, development, or engineering field
  • Knowledge in Linux (advanced level, 5+yrs), Windows
  • Strong in scripting language (bash, python, or comparable)
  • Knowledge or experience in automation
  • Knowledge in monitoring and handling alerts
  • Knowledge in MS SQL and/or Oracle (advanced level, 5+yrs)
  • FIX Protocol
  • Calm under pressure
  • Knowledge working both independently and in a team oriented, collaborative environment is essential
  • High customer service mentality
  • Strong interest in process improvement
  • Strong written and oral communication skills
  • Strong interpersonal skills
  • Self-motivated and strong diagnostic skills
  • Engineering or support of containerization and microservices a plus
  • Automation engineering/RPA development a plus
  • Financial technologies industry experience a plus

Please forward your resume to

Posted By

Kristin Ahern

300 E. 5th Avenue, #300 Naperville, IL, 60563

Contact
Dice Id : pcsi
Position Id : TSAA
Originally Posted : 5 months ago
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