Service Delivery Manager

Need Consultant
Contract Corp-To-Corp, Contract Independent, Contract W2
Telecommuting not available Travel not required

Job Description


Service Delivery Manager

Work Location

Chicago, IL




8-10 Years



Max Salary


Must Have Skills *

  • Maintain high performing service support functions including and IT Service Desk
  • Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
  • As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
  • Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed
  • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
  • Drive internal and third party service review meetings covering performance, service improvements, quality and processes

Good to Have Skills *

  • Strong verbal and written communication skills
  • Professional presence when working with 3rd party vendors
  • Ability to multi-task
  • Able to work independently

Key Responsibilities *

  • Core Production Support for mainframe application

  Thanks & Regards!   John Vincent IDC Technologies, Inc. Desk: 408-582-7965 Cell: 408-634-5779 Email: _____________________________   Empowering Technologies Services Remote Services | IT Services | BPO | IT Consulting | Staffing Solutio

Dice Id : 10114879
Position Id : 405594
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