Responsibilities: The family of job is focused on delivering post-sales on-site technical service support, installation, and configuration for customer environments. The jobs solve various business systems, networking and applications problems for client's Print devices (LaserJet, DesignJet, A3) and Personal Systems (laptop, desktop, point-of-sale systems).
Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs, and ensuring that they are met. Jobs are responsible for Total Customer Experience and account retention.
Strong knowledge on the general/technical aspects of the job. Works on assignments that are complex in nature where a high degree of independent judgment, initiative, and technical knowledge are required to resolve problems. Work is completed independently and has ability to handle most unique situations.
Minimum Vocational/Diploma/Associate Degree (technical field) with 6+ years of working experience in related fields or Degree holder with 4-6 years relevant working experience. Experience with support of full range of products in Customer base.