UX Designer (CRM) -Charlotte, NC

UX
Full Time
Depends On Experience
Travel not required

Job Description

DTS is looking for experienced UX Designer(CRM)  for a Direct Client position based in Charlotte,NC. 

No third party C2C allowed. Candidates have to work directly with us on our W-2.

Job Responsibilities

  • Partner with business to establish clear problem statements and measures of success for new customer care associate desktop interface
  • Partner with customer care associates to fully understand their needs
  • Demonstrate a bold vision for excellence in interactive web design and a commitment to evolving our associate experience
  • Define architecture that effectively synthesizes multiple systems/interfaces into a single interface that associates can easily navigate to perform a wide variety of customer service tasks efficiently.
  • Create user flows, wireframes, and prototypes that exhibit a mastery of user-centered design practices
  • Establish and document design standards for new interface that align with the overarching guiding principles of the associate experience.
  • Work with technology team to determine feasibility and implementation timelines
  • Demonstrate excellent verbal and written communication skills to articulate design rationale and facilitate partnerships with product and business owners
  • Must be highly innovative and inspire commitment to a higher standard
  • Solutions oriented with the ability to multi-task and adapt quickly to changing requirements and conditions
  • Partner across related disciplines including usability, content strategy, accessibility, and web development to meet the established business objectives of this engagement.

Qualifications

  • Must have UX design experience in CRM / customer care / customer service interfaces / applications
  • 5-7 years experience as an Information Architect or UX Designer at an agency, retail or financial services institution
  • 2 years experience designing customer care interfaces
  • 1+ year Salesforce experience
  • Experience creating user flows, wireframes, and interactive prototypes
  • Knowledge of the Adobe Creative Suite (Photoshop, Illustrator), Sketch, Axure and InVision preferred
  • Experience in an e-commerce, media, or start-up environment with short interval release cycles is a plus
  • Best-practices knowledge of WC3 and other web design standards
  • Excellent understanding of usability/user centered design, UX methodology, interactive design principles and best practices, web accessibility, and corporate branding
  • Excellent verbal and written communication skills
  • Solutions oriented with the ability to multi-task and adapt quickly to changing requirements and conditions

Scope / Dimension

  • Scope of accountability for Interaction Designer may include--but is not limited to--interface design for storefront and authenticated areas of client  and its affiliated sites & digital applications (e.g., smartphone/tablet apps); assisting in the production and maintenance of enterprise design style guides

Education & Certification Requirements

  • Bachelor Degree. Minimum: 5-7 years experience in interaction design, information architecture, web design, usability or related field.

Technical Capabilities & Department Specific Accountabilities

  • Identify, recommend, implement, and support innovative, accessible, cost-effective design solutions for Client web properties. Partner across the team and organization to lend design support usability, content management, marketing, presentation architecture, web application development and vendor managed solutions. Experience in an e-commerce, media, or start-up environment with tight release cycles. Best-practices knowledge of WC3 and other web design standards. Excellent understanding of usability/user centered design, email marketing standards, interactive design principles, and online branding issues.
  • Required
  • Online portfolio and references.

DTS offers excellent compensation package. Please send your resume to:

Contact : Rajesh @ 248-479-6072

Posted By

Gary Sidhu

Dice Id : 10122283
Position Id : 54565666
Originally Posted : 2 months ago
Have a Job? Post it