Unified Communications Support Analyst

Unified Communications, UCM, ACD
Full Time
$60,000 - $87,000
Work from home available

Job Description

Required Qualifications

Experience:

  • Four years of information technology experience specific to telecommunications systems (3 years of which are in Cisco Enterprise voice service platforms); OR
  • An equivalent combination of training and experience
  • Background must  include the following:
  • Background must have provided the following: Knowledge of telecommunications industry terminology, equipment types, standard and customized features and services available; Knowledge of large enterprise systems including various vendor and services providers, and current industry systems installation techniques; Skill in analyzing and identifying customer telecommunications problems, determining solutions; AND
  •  
  • Skill in interpreting technical issues for both technicians and non-technical clients
  • Strong working knowledge of and experience supporting call/contact centers and ACD call flow.

Job Related Knowledge, Skills, and Abilities:

  • Broad-based knowledge of telecommunications/Unified Communications design principles and implementation procedures.
  • Communications concepts, including wiring plans, system design and product knowledge.
  • Demonstrated mastery of industry-specific skills and comprehension, including Unified Communications terminology, equipment types, standard and customized features and services available.
  • Advanced system programming skills, trouble determination and resolution, hardware and software applications and interface.
  • Demonstrated ability to analyze and design Automatic Call Distribution (ACD) contact centers.
  • Excellent verbal and written skills.
  • Ability to work independently as a customer consultant translating requirements to technical solutions.
  • Excellent customer service skills in interpreting technical issues for both technicians and non-technical clients
Dice Id : TRIADTOR
Position Id : 7130237
Originally Posted : 1 month ago
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