Our client, a global pharmaceutical company is seeking 3 Customer Experience (CX) Strategists for full time employee positions with their firm. This a career changing opportunity for professionals looking to stretch their skills and learn in a world class organization.
The company has top of the line benefits including 3 weeks vacation, 2-3 weeks of on-boarding and training, medical/vision/dental/prescription insurance, etc..., Friday “work from home” days and much more.
CX Strategist role/responsibilities:
- 3-5 years experience in a CX/UX role
- Depending on tactic/project, will help direct focus on CX vs. UX (primary role will be CX)
- Ensure customer is at forefront of all communications
- A shared responsibility with other team members (Campaign Lead and Business Analyst) to focus tactics/messaging on the customer enables the team with the ability to focus on customer.
- Develops deep understanding of customer needs, wants, and motivations. Will work in close collaboration with Marketing Research team.
- Champions the desired interactions between the product/brand and its customers
- Identifies pain points for users and recommend solutions
- Helps users understand: Do I understand what I am interacting with?
- User Design expert for the team (usability, interaction design, information architecture, user research, prototyping, accessibility font size, color contrast etc.)
- Maintains knowledge of trends in latest experience design, user interface, and technology trends.
CX Strategist needs to be:
- Curious and ready to challenge the status quo
- Comfortable working in an Agile/Scrum environment
- Excited to be at the epicenter of a client s digital transformation and want to support its goals.
- In the right mindset. Ability to see the long-term vision, not just the short-term pain points.
- Autonomous, proactive, collaborative and dynamic. Someone who takes the initiative.
- Creative and a strong sense of design.
- Experienced working in Health/Pharmaceuticals or comparable industry with similar legal/regulatory constraints.