User Experience (CX/UX) Specialist

CX, UX, interaction design, information architecture, user research, prototyping
Full Time
$90,000 - $125,000
Travel not required

Job Description

Our client, a global pharmaceutical company is seeking 3 Customer Experience (CX) Strategists for full time employee positions with their firm. This a career changing opportunity for professionals looking to stretch their skills and learn in a world class organization.

The company has top of the line benefits including 3 weeks vacation, 2-3 weeks of on-boarding and training, medical/vision/dental/prescription insurance, etc..., Friday “work from home” days and much more.

CX Strategist role/responsibilities:

  • 3-5 years experience in a CX/UX role
  • Depending on tactic/project, will help direct focus on CX vs. UX (primary role will be CX)
  • Ensure customer is at forefront of all communications
  • A shared responsibility with other team members (Campaign Lead and Business Analyst) to focus tactics/messaging on the customer enables the team with the ability to focus on customer.
  • Develops deep understanding of customer needs, wants, and motivations. Will work in close collaboration with Marketing Research team.
  • Champions the desired interactions between the product/brand and its customers
  • Identifies pain points for users and recommend solutions
  • Helps users understand: Do I understand what I am interacting with?
  • User Design expert for the team (usability, interaction design, information architecture, user research, prototyping, accessibility font size, color contrast etc.)
  • Maintains knowledge of trends in latest experience design, user interface, and technology trends.

CX Strategist needs to be:

  • Curious and ready to challenge the status quo
  • Comfortable working in an Agile/Scrum environment
  • Excited to be at the epicenter of a client s digital transformation and want to support its goals.
  • In the right mindset. Ability to see the long-term vision, not just the short-term pain points.
  • Autonomous, proactive, collaborative and dynamic. Someone who takes the initiative.
  • Creative and a strong sense of design.
  • Experienced working in Health/Pharmaceuticals or comparable industry with similar legal/regulatory constraints.

Posted By

33 Wood Ave South, Suite 710 Iselin, NJ, 08830

Dice Id : synny
Position Id : 6447846
Originally Posted : 4 months ago
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