User Support Lead

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ConsultNet, LLC
Technician, Computer, Systems, Windows, A/V, IT, System, Engineer, MCSE, Network
Full Time

Job Description

Job Description

User Support Lead
New York, NY
Contract to Hire/Direct

Job Description:
Our client is a leading provider of media and entertainment services across the US. They are seeking and energetic and enthusiastic User Support Technician to support the local staff and leaders in the New York corporate office, resolving technology issues at a tier 2 or 3 levels. Key to this position is a willingness to learn and a passion for providing support. The successful individual in this role can expect to grow within the organization quickly.

Required Skills:
  • Degree in Computer Science or Information Systems, required. Equivalent work experience gladly accepted.
  • Minimum of five (5) years' experience working with Windows, Mac, and Android hardware (laptops, mobile devices, tablets) and operating systems required.
  • Minimum of five (5) years' experience with installing and troubleshooting hardware, software, peripherals, and A/V equipment required.
  • Minimum of 5 years' experience with executive level support in an enterprise corporate setting in an onsite and remote capacity.
  • An excellent customer service manner is required together with the ability to handle sensitive and challenging support situations with a calm and methodical approach.
  • Understanding of networking, cloud technologies, O365/M365 required.
  • Experience with ITSM ticketing systems (ServiceNow, or similar Enterprise Service Desk application) required.
  • Experience with device management software (SCCM, Intune, JAMF) administration and implementation required.
  • Must have strong verbal and written communication skills including with executives and leaders in the company.
  • Ability to multi-task in sometimes challenging and high-pressure environment
  • Ability to solve problems quickly with strong attention to detail, and a "first contact resolution " mindset.
  • Very strong understanding of the technical and non-technical elements of end-user support and how to apply in a medium to large publicly traded company
  • Very strong understanding of the terminology and methods used in IT service management and how to apply in a modern customer-focused organization
Bonus Skills;
  • Microsoft Certified System Administrator (MCSA): Windows 10 preferred.
  • Apple Certified Mac Technician (ACMT) a plus.
  • Microsoft Certified System Engineer (MCSE) preferred.
  • CompTia A+ preferred.
  • ITIL Certification preferred.
  • Network+ a plus.


Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at - www.consultnet.com


Company Information

Our experience and deep relationships inspire flexible, strategic staffing solutions.

Founded in 1996, ConsultNet was built to equip our clients to excel in IT—through expert consultants, project leadership and custom solutions.

With business in 45 states, ConsultNet serves multiple industries including:

finance, manufacturing, healthcare, digital media, advertising and the federal sector

In the last two years, we placed 1,500 consultants and served 300 clients, with contract, contract-to-hire, direct staffing and project-based teams.

As principled pioneers, we serve as an invaluable resource that drives business results.

Go Farther with ConsultNet

Dice Id : cxcnetut
Position Id : 21-02415
Originally Posted : 2 months ago

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