User Support Representative

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Eliassen Group
Computer, Linux, Security, IT
Contract W2

Job Description

Are you a highly skilled Technical Support Representative with excellent knowledge of High Performing Computing?

Are you interested in joining a key federal integrator to enable users to use HPC assets effectively and efficiently?

If so, we may have the ideal role for you with our client in Aberdeen.

Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active or interim Secret clearance.
Responsibilities of the User Support Representative:
  • Provide hands-on support to end users
  • Respond to inquiries via phone, email, or ticketing system
  • Act as backup support for Lead Support Representative
  • Participate in testing and maintenance of enterprise systems/software environment
Requirements of the User Support Representative:
  • Bachelor's degree in Computer Science and experience with Linux clusters or HPCs
  • CompTIA Security+ certification and ability to obtain DoD 8570 certification
  • Strong knowledge of general Linux and Unix operating system concepts
  • Ability to work in a diverse team, guide and mentor less experienced staff
  • Clear and effective verbal and written communication skills
  • Service desk experience preferred

Keywords: User Support Representative, Technical Support, CompTIA Security+, Secret Clearance, HPC

Job ID: 337989
About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients' innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

Company Information

Eliassen Group has been providing strategic consulting and talent solutions to drive our clients' innovation and business results for nearly 30 years. Our expertise in IT Staffing, Agile Consulting, Creative Services, Managed Services, Government Services, and the Life Sciences enables us to partner with our clients to execute their business strategy and scale effectively. The truly unique aspect of Eliassen Group is the community created by our employees, consultants, clients, and community partners. We pride ourselves on offering an ideal balance of a national reach, with office locations from coast to coast, without sacrificing our deep networks and local community presence. Where many consulting and talent solutions providers are focused on "the transaction," we believe in establishing and maintaining long-term partnerships with both our consultants and clients. As an Eliassen Group consultant, you can rest assured that you are a member of a community that not only supports you, but is available to you 24/7 through our Consultant Advocate Program.
Dice Id : cxelisen
Position Id : 337989
Originally Posted : 5 months ago

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