VIP IT Support

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Apex Systems
Systems, IT, Technician, Web, Windows, Management, Security
Full Time

Job Description

Apex Systems has an immediate opening for a VIP IT Support Technician for our client in Washington, DC. If interested, please respond with a copy of your most up to date resume to Amani Al-Saray at aalsaray@apexsystems.com! Job Description is below

VIP IT Support

Position Summary:

VIP Support Technicians are responsible for providing IT support to DHS senior leadership, requiring the highest level of customer service and technical proficiency. Candidates are responsible for delivering professional, high quality services directly to the customer, providing both remote and in-person support for new equipment installations and break/fix incidents. VIP technicians will be solely dedicated to a small set of EVIP and VIP federal personnel, responsible for supporting and troubleshooting a variety of technologies (desktops, laptops, tablets, software, etc.) adhering to service level agreements. This candidate will support unclassified equipment, some of which is in classified space.

This position would be local to Arlington, VA and include a M-F 8 hour shift along with supporting alternating weekend coverage (estimated at one weekend every 2 months).

Note - This position will require on-site support during the COVID pandemic

Job Duties and Responsibilities:
  • Provides on-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
  • Schedules and coordinates customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
  • Sets-up and configures new end user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals.
  • Documents all changes in ServiceNow ticketing system to ensure all asset and configuration information is up to date.
  • Reviews pending tickets daily, updating work details according to DSS ticket management procedures
  • Investigates and resolves all connectivity issues related to VIP IT equipment
  • Performs daily checks with VIP customers and their support staff
  • Self-motivated and proactive - able to work independently and identify opportunities and develop new ideas for efficiencies
  • Able to plan and prioritize workload to ensure objectives and tickets are achieved on time.

REQUIREMENTS:
  • Ability to perform in-depth troubleshooting skills on Windows Operating Systems (Windows 10, 7 & Windows 2000), Microsoft Office products, and various Internet browsers to include Internet Explorer and Mozilla Firefox
  • Experience supporting VIP staff and Senior Leaders with technology issues
  • Experience installing, upgrading, and removing software


Experience and Education Requirements:

Bachelor's degree and 6 years of relevant experience or equivalency (in absence of a BA, 6 years' experience can be substituted for a total of 12 years experience or an AA + 8 years)
  • Experience using ServiceNow service management software (or similar tool) to track incidents and service requests through the full lifecycle
  • Ability to learn new technologies quickly (MS Operating Systems, Office Products, and DHS specified software).
  • Advanced experience with Active Directory management & administration
  • Knowledgeable of Problem Management best practice and processes

Security Clearance Required: Ability to obtain DHS HQ EOD suitability

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.


Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

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Dice Id : apexsan
Position Id : BHJOB2374_1191948
Originally Posted : 2 months ago

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