Verint Expert

Full Time, Part Time, Contract W2, C2H W2, Contract Corp-To-Corp, C2H Independent, C2H Corp-To-Corp, Contract Independent

Job Description

Job Title Verint Expert-L3

Location Raritan, NJ

12 Months

Job Description :-

Soft Skills requirements

  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE (Including MS Project and Visio)
  • Should have good customer handling skills

Skills required

  • 5-8 years of experience on Verint WFO technologies.
  • Verint recorder Data center server and SQL/DB server support skills
  • WFO and quality management reports and troubleshooting skills
  • CTI - DMCC and TSAPI integration deployment and troubleshooting skills
  • Patch and certificate installation skills.
  • Licenses management for Recorder (Call Recording - Quality Management -Screen Capture)
  • How Screen capture recording works.
  • Recorder integration server and Recorder IP Capture Engine experience
  • Playback player and certificate troubleshooting skills.
  • Performance Management and form design skills.
  • Logs review and vendor management skills

Roles & Responsibilities

  • Resolving incident cases.
  • Monitor capacity, performance and availability using popular network tools and act to correct anomalies when needed.
  • Incident tracking to ensure continuity across shifts.
  • Vendor management with PSTN Service provide, OEM for resolution of tickets.
  • Coordination of communication bridges during major outages
  • Participate in Operational processes (Daily Ops, Change Control, Incident management, request for service, etc).
  • Adhering to defined SLAs
  • Handling tickets / requests
  • Troubleshooting technical issues
  • Ensuring that defined processes are adhered to
  • Report regularly concerning key counters and measures of the voice network through health checks

Dice Id : 10421780
Position Id : OOJ - 14279-14297
Originally Posted : 5 months ago
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