Vice President, Client Success

Consulting, Management
Full Time
Work from home not available Travel not required

Job Description

Vice President, Client Success

The VP of Customer Success will be responsible for evaluating, optimizing, executing and scaling the entire post-sales experience for our customers.

You will be the primary advocate for each customer, guiding them along a path to success and engaging resources across our product to accelerate the expansion of usage within each customer.

The Role
  • Very 1st VP of CS hire - reports directly to CEO
  • Most Sr Customer Success hire in the company
  • Hyper growth phase: went from 60 to 160 employees with goals of adding another 100 next year
  • Target customer: mid-market
  • They own everything post-sale


Qualifications
  • Ten, or more, years of experience within Customer Success leadership
  • Experience with the following:
    • Driving negative net churn
    • Leading client relationships and building those relationships with C-level executives
    • Working with cross-functional teams
    • Consulting/training/leading new initiatives as well as establishing best practices/processes
  • BA/BS Degree


Current Team: 19 - 2 Directors with IC's coming from Customer Success Management, Implementation, Product Support, Renewals, and Revenue.

Prime Team Partners is an equal opportunity employer. Prime Team Partners does not discriminate on the basis of race, color, religion, national origin, pregnancy status, gender, age, marital status, disability, medical condition, sexual orientation, or any other characteristics protected by applicable state or federal civil rights laws. #Dice
Dice Id : 10118781
Position Id : a0mf400000YdhUgAAJ
Originally Posted : 3 weeks ago
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