Vice President, Core Banking Services

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Navy Federal Credit Union
IT, Security, Management, Architecture, Engineering, Systems, Test, Development, Engineers, Computer, API
Full Time

Job Description

Job Description


You have goals, dreams, hobbies and things you're passionate about.

What's Important to You Is Important to Us
We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.

Don't take our word for it.

• FORTUNE 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• FORTUNE® Best Workplaces for Millennials
• Forbes® America's Best Employers


Basic Purpose

To plan, manage, execute and support design, development and delivery of software products for various business functions across the enterprise, including Savings and Membership, Payments, Branch Operations, NFFG, Security, Digital and Contact Centers among others. Work closely with departments to understand their business requirements and translate them into creative product solutions resulting in world class member and employee experience. Provide ongoing mainframe platform engineering services across the enterprise for our various mainframe-based platforms including banking core, collections, lending among others.

Lead the strategic transformation of mainframe-based banking core to cloud native, real time banking core inclusive of platform design, development, delivery and ongoing support. Support executive management in developing and executing strategic plans.


Accountable for the Stakeholder Management and Communications, Scope and Financials, Team Management, Technology Delivery and Operations and Support across entire range of software products and services in the Core Banking domain. Responsible for managing all current mainframe based banking applications and executing on the strategic transformation goal of moving to Cloud Native, Real Time banking core.

• Stakeholder Engagement and Communications
o Build and maintain relationships with team members, partners, key stakeholders, Business Product Owners and external partners (e.g., vendors, system integrators, etc.) throughout the entire Product lifecycle
o Manage client engagements and service level agreements
o Manage technology relationships with vendors and define scope of vendor support
o Represent Information Services on cross-organizational and inter-departmental teams
o Define, build and maintain Finance Technology Portfolio level health metrics, OKRs and KPIs to be leveraged in various stakeholder engagement and communication engagements

• Scope and Financials
o Provide technical insight throughout Portfolio and Product planning, prioritization, and budgeting and Product financials
o Develops and owns definition of technical scope and capabilities, partnering with Business Product Owners, Technology Product Owners, Technology Product Managers, Architecture and Cloud Engineering ensuring branch/region goals and objectives align with division/department strategy
o Responsible for planning Portfolio and Product budgets across both Capex and Opex aligned to the Annual Financial Plan and ongoing activities
o Overall budget accountability - planning, actual, forecast and corrective action planning

• Operations and Support
o Manages Product deployment and ongoing support in conjunction with Systems Support based on production support operating model and defined SLAs
o Develop strong partnership with InfoSec, Risk and Compliance Teams to ensure understanding, accountability and adherence to policy, standards and processes for the Finance Product Portfolio.

• Team Management
o Establishes performance goals and priorities and measurable team objectives and KPIs/OKRs that are aligned with business and organizational goals
o Oversee development, talent review/development, employee engagement, change management, broad internal communications, and branding for the division
o Prepare, conduct and review performance appraisals and merit pay in accordance with specified objectives and guidelines
o Ensures staff has the resources and skills needs to support all work initiatives and consistently provide coaching, counseling and mentoring as we Do, Learn and Grow transition to new Ways of Working
o Effective management of Managed Service Providers, staff augmentation, systems integrators, service provides, etc. to supporting delivery of capabilities

• Technology and Delivery
o Lead the transformation of mainframe-based banking core to cloud native, real time banking core.
o Lead end to end Product development and delivery; lead executive steering committee of stakeholders across the Savings and Membership, Payments, Contact Centers, Branch Operations, NFFG, Security domains, ISD and enterprise; communicate and resolve escalated stakeholder issues; surface recommendations; align to product roadmaps
o Develop and define clear core work definitions and roles and responsibilities, process flows and aligned to digital operating models; demonstrate the complete product life cycle and capabilities of each Product as well as portfolio level product health dashboards and journeys
o Leverage standard templates, tools and organizational strategy to define ISD services and ensure practices and processes are standardized, repeatable and scalable
o Collaborate with the Cloud and Platform Engineering Services group to leverage common software factory based automated delivery, enriched with resilient features for system availability by adapting modern Dev Sec Ops methodology.
o Accelerate adoption of automated testing and test coverage by enforcing a Test Driven Development model in conjunction with properly governed quality and security gates
o Guide and analyze benchmarking, trend analysis, industry and other input to drive continuous improvement and elevate service performance communicated across ISD and Business Stakeholders and Product Owners
o Bring external perspective and ideas from relevant sources, keep current with technology trends/SaaS, government/policy impacts and industry best practices
o Partner with Enterprise Architects and Cloud Engineers to determine and define the technical architecture required to implement and support ensuring alignment to enterprise anchor platform strategy including application rationalization landing zone (sustain, transform, retire)
o Evaluates the performance and trends of assigned services to customers, including defined KPIs and SLAs and ensures service levels are achieved in line with SLAs and SLOs. Effective leveraging metrics/OKRs to tell the message
o Develops workforce strategy (skills, competencies, team size, span of control, persona's) supporting both on premise and cloud solutions for each Finance Products
o Ensure effective and efficient allocation of staff resources to service Products and capabilities by leverage Agile framework (i.e., SAFe)
o Perform benchmarking and trend analysis to incorporate continuous improvement or defined enhancements into the Products and new Ways of Working
o Partner with Technology Product Owners, Technology Product Managers, Portfolio Product Managers and Vendors to ensure that the right resources (skills, competencies, team size) are onboard to support the delivery of Product capabilities aligned to Product roadmaps
o Provide constructive and actionable feedback to Technology Product Owners, Technology Product Managers, Vendors, Strategic Partners, team members, etc. to achieve expected outcomes
o Ensures compliance with Navy Federal's policy and standards, practices and processes

• Perform supervisory/managerial responsibilities
o Set direction to ensure goals and objectives align with corporate and division strategy
o Select management and other key personnel; oversee talent development/succession planning
o Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy
o Oversee the preparation and execution of department/division AFP
o Manage merit pay in accordance with specified objectives and guidelines
o Leadership Level - Lead staff &/or supervisors

• Perform other duties as assigned

Qualifications and Education Requirements:

• Bachelor's or Master's degree in Information Technology, Computer Science, or related field, or the
equivalent combination of education, training and experience
• Significant experience transforming mainframe-based banking core from on-premises to cloud native, real time banking core working in a large-scale IT organization with diverse technologies, solution architectures while operating in a Product Delivery model leveraging Agile framework (ie. SAFe)
• Significant experience leading various Savings and Membership, Payments, Contact Centers, Branch Operations, NFFG, Security run and change the business Products and applications used across the enterprise in a large Financial Services organization.
• Significant experience onboarding and leading Managed Services Providers, Systems Integrators, Service Provides, etc. to support the delivery of capabilities aligned to Product Roadmaps.
• Ability to collaborate with Business Product Owners and develop Product roadmaps and vision for Finance systems aligned to business stated outcomes and continuous to deliver measurable agreed upon outcomes
• Advanced knowledge leveraging Agile delivery frameworks (i.e., SAFe) and transforming delivery teams from traditional waterfall/hybrid delivery to more agile/hybrid delivery model
• Advanced knowledge operating in a Product Delivery Model and management methodologies and experience in cloud native architectures leveraging CI/CD, API frameworks, Data Lakes, Containers, Azure DevOps, etc.
• Advanced experience managing information technology resources to ensure adherence to policy and standards (e.g., vulnerabilities, risk profile, patch management, infosec, etc.)
• Advanced skill to move comfortably between varying business discussions to effectively communicate complex technical issues to non-technical audiences as well as operating model changes resulting from moving to a Product Delivery model leverage Agile framework (i.e., SAFe)
• Advanced situational analysis and decision-making skills
• Advanced problem solving, collaboration, critical thinking, team building, and presentation skills for Executive Leadership consumption
• Advanced skill to formulate a strategic vision and define and implement action plans to achieve strategic goals and stated outcomes around People, Process, Technology and Do, Learn and Grow.
• Advanced leadership skills, marked by poise, positive influence, and the ability to drive change
• Advanced verbal and written communication skills and comfortable presenting to Executive Leadership
• Significant experience in delivering presentations to virtual and in person teams
• Significant experience in working with all levels of staff, management, stakeholders, vendors
• Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
• Significant experience in resource allocation and management
• Significant experience in budget management - planning, actual and forecasting and corrective action
• Significant experience in leading, guiding and coaching professional staff
• Significant experience fostering a culture and environment anchored on Do, Learn and Grow

Desired Qualifications and Education Requirements:

• Master's degree in Information Technology, Engineering, Computer Science, or related field
• Advanced knowledge of Navy Federal mainframe-based FIS banking core
• Advanced knowledge of modern, cloud native, real time banking cores
• Advanced knowledge of Navy Federal distributed applications, channel interaction and supporting infrastructure/security environments (both cloud and on premise)
• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

Hours: Monday - Friday, 8:00am - 4:30pm

820 Follin Lane, Vienna, VA 22180
5550 Heritage Oaks Drive, Pensacola, FL 32526
141 Security Drive, Winchester, VA 22602

Due to COVID-19 and social distancing, this position will be temporarily working from home with plans to return to campus at the desired location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

COVID-19 Vaccine Information

As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Company Information

What started as a small group of naval employees with similar goals in 1933 has grown to include officers and enlisted men and women of all branches of the military, veterans, DoD employees and their family members. Today, we're proud to continue to serve the unique needs of our 10 million member-owners.

What inspired our founders still drives us today—as we see it, our members are the mission.

Dice Id : 10117743
Position Id : 7820673
Originally Posted : 3 months ago

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