Vice President, Core Technology Services

Full Time

Job Description

Resp & Qualifications


CareFirst, Inc., and its affiliated companies, generally referred to as CareFirst BlueCross BlueShield (CareFirst), is the Mid-Atlantic region’s largest private sector health insurer, serving the healthcare needs of 3.5 million members in Maryland, the District of Columbia, and portions of northern Virginia. The Company offers a comprehensive portfolio of products and services to individuals and groups, as well as state and federal government sponsored plans. With a market share almost three times that of the closest competitor, the company commands 45 percent penetration across the region.

In July 2018, Brian D. Pieninck assumed the role of President and CEO after serving as the company’s COO of Strategic Business Units and IT Division. Under his leadership, the organization completed an extensive review of its operations and clinical programs, resulting in an expansive 3-year strategy to grow and diversify the company’s core business. Along with a 5-year vision to drive the transformation of the healthcare experience across the continuum of its members, partners, and communities, the company has placed a renewed and intentional focus on fostering a mission-based culture, which drives every decision the company makes. The organization employs over 5,600 full-time employees in Maryland, Northern Virginia, the District of Columbia, and West Virginia. CareFirst has earned multiple workplace awards recognizing its leadership in diversity and inclusion, wellness engagement, and creation of a supportive and equitable work environment for all employees.

At CareFirst, you are part of an inspired, collaborative team that is building the healthcare experience we want for our families and our future. Every day, we make a meaningful difference in the communities where we live and work.

We practice empathy, seek to understand, invest in inclusion, demand equity and nurture belonging every day for our employees and the communities we serve. We rely on the rich diversity of our employees’ experiences and backgrounds to achieve our mission. Every year we host a Week of Equity and Action where we deepen our investment and commitment to diversity, equity, and inclusion. During this week thousands of employees engage in workshops and volunteerism with the goal of bettering themselves and our community.
  • Women make up around 70% of CareFirst’s employee population, and over 50% identify as BIPOC (Black, Indigenous, and people of color).
  • We have 9 resource groups that connect employees over shared identities (LGBTQ, veteran status, race, etc.) and passions (climate change, healthy living, leadership development).
  • Employees are encouraged to give back and volunteer in their communities with their civic engagement hours.

As a not-for-profit, CareFirst regularly ranks among the most philanthropic organizations with $65 million invested in the community in 2020 to improve overall health, and increase the accessibility, affordability, safety, and quality of healthcare throughout its market area. The company’s employees consistently add to this impact by devoting thousands of volunteer hours to numerous community organizations and social causes. The company’s continued efforts to reinvest in community health care programs has repeatedly earned CareFirst regional accolades as a leading corporate philanthropist, including the No. 2 and No. 7 spots on the Baltimore Business Journal and Washington Business Journal’s 2019 list of top corporate givers, respectively.


Responsible for the availability and usability of all cloud platforms, application performance monitoring, core infrastructure, client computing, telecommunications, Help Desk, Disaster Recovery and Operational Change Management to include the Information Technology Information Library (ITIL) and IT Service Management (ITSM).

  • Deliver IAAS (Infrastructure as a Service) and PAAS (platform as a service) cloud hosting environments as well as connectivity to broader cloud vendors (AWS, Azure, Salesforce, etc.).
  • Financial stewardship in current cloud environment, including cost optimization, vendor management and broad fiscal discipline.
  • Development and maturity of Continuous Integration and Continuous Delivery (CI/CD) processes to accelerate automation.
  • Build out of IT Ops Command Center, including catch and dispatch, dedicated support teams, and further interoperability into development teams.
  • Drive a focus on Level One Operations across all of Information Technology – Infrastructure and Applications. Drive operational capabilities around running, monitoring, and supporting CareFirst platforms 24x365.
  • Deliver architectural design and planning, installation and maintenance of all desktop, server, network, and storage infrastructure for a mix of production, test, and development environments.
  • Lead strategy around maintenance and development of systems while managing all aspects of CareFirst technology infrastructure and applications.
  • Manage and lead strategy for all aspects of technology infrastructure including cloud hosting, Windows/Unix Servers, storage technologies, virtualization. technologies, backup systems, patch management, ITIL process, collaboration systems and desktop/laptop infrastructure.
  • Research, introduce, and recommend new technology to keep pace with new products and industry directions.
  • Establish and run IT Service Management function. Improve and manage ServiceNow investment to support Service Management (including self-service), Configuration Management, Incident Management, Problem Management and Release and Change Management.
  • Lead new technology implementations and manage the enhancement of existing infrastructure projects.
  • Develop strategic plans and identify key success factors; set priorities and allocate necessary resources to achieve corporate, business and function goals.
  • Builds relationships and partners with BIO and shared services leadership to execute on divisional goals and build out shared architectural roadmaps.
  • Create and maintain SOPs (Standard Operating Procedures) for Infrastructure Operations and maintain technology operations and build documentation. Identify operational bottlenecks in the systems and provides solutions to address them.
  • Implement capacity planning and forecasts the future growth based on the past trends of usage/growth.
  • Develop, implement, and maintains IT policies and procedures as it relates to the organization.
  • Oversees the strategic and the day-to-day activities of the Department, including directing, coaching, and guiding associates to implement departmental, divisional, and organizational mission/goals. Recruits, retains, and develops a high performing team. Evaluates performance of each team member, generates development plans and sets goals within the context of the corporate policies and procedures. Develops annual goals, and prepares, monitors, and analyzes variances of departmental budgets to control and appropriately allocate resources.


Education Level: Bachelor's Degree in Computer Science.

Experience: 15 years of IT experience with 5 to 10 years of increasing management responsibility.


Department:VP IT Operations Direct Report

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Dice Id : 10233586
Position Id : 16833-1A
Originally Posted : 1 month ago
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