Vice President of Information Technology Operations

Apache, Business Requirements, Cisco, Database, Development, Disaster Recovery, Java, Lifecycle, Linux, Manager, Management, Networking, Project, Sales, Scripts, SQL, SQL Server, Windows
Full Time
Telecommuting not available Travel not required

Job Description

Headquartered in Atlanta, GreenSky is among the top 3 most valuable U.S. financial technology companies established since 2000, and our $1.0 billion Initial Public Offering marked the largest U.S. Technology IPO of 2018. Our mission is simple. We power commerce. Our highly scalable, proprietary technology platform enables over 12,000 merchants to offer frictionless promotional payment options to consumers at the point-of-sale, driving increased sales volume and accelerated cash flow. Our bank partners leverage GreenSky's technology to provide loans to super-prime and prime consumers nationwide. Since our inception, over 1.7 million consumers have financed over $12 billion of commerce using our paperless, real time "apply and buy" technology. For more information, please visit

Looking for great talent to help us continue our rapid growth!

Position:   Vice President of Information Technology Operations


Our IT team is a collaborative, fast paced, positive environment with the dynamic of working in an entrepreneurial spirited type environment with the stability of a very financially stable company. It's a casual (jeans) work environment, and we have 3 locations that our IT team can work from; Glenridge Connector, N. Druid Hills, and Alpharetta.

IT Operations provides Service Management and shared support services to all business units within GreenSky. Technology competencies include: End User Technology, Applications support and monitoring. IT Operations reports up to the Sr. VP of IT Infrastructure.

The VP of IT Operation sits within the IT leadership team, and is accountable for the operation of all IT services which supports the GreenSky businesses in the US.

* To lead all aspects of operational support of US based hosting and application services

* Provide 24x7 1st line support for critical infrastructure

* Plans and delivers sufficient technical infrastructure capacity and ensure alignment with business expectations and requirements

* Develops and sustains a Business Continuity Plan and Disaster Recovery Plan

* Provides IT Service Management best practice for IT service delivery qualifications

Core Deliverables:  

1st line support, compliance management and lifecycle management;

* Delivery: Monitors all systems and drives resolution following change control while balancing:

+ Project/Business requirements

+ Cost, timescale, quality and risk

+ Ensure GreenSky requests and communications are routed to the proper teams

* 1st Line Support: 24x7 support of all critical infrastructure support:

+ Monitoring

+ 1st level break fix

+ Lifecycle Management

+ Compliance, Risk & Audit Management

* Leadership: Key leadership role within the Operations function. Provides matrix leadership for other IT functions.

* Collaboration and Communication: Ensures all key activities are undertaken collaboratively with IT stakeholders. Ensures decisions and direction are communicated effectively and authoritatively.

* People Management: Builds an industry-leading team; manage resourcing, performance and development of their colleagues. Leadership experience in managing cross-functional teams and influencing senior management and key stakeholders.

* Financial Management: Maintains the departmental budget. Accountable for demonstrating continuous reduction in workstation costs.

* Risk & Regulatory: Identifies, assesses and manages risks. Ensures IT infrastructure standards adhere to all relevant company and regulatory policies, including completion of any mandatory training requirements.

* Continuous Improvement: Monitors systems for performance and availability of IT services, including extending support across all shifts. Collaborates with the VP of Infrastructure to identify and improve services. Manages key operational processes and service levels for networking, server, storage, database, applications, and service desk operations.

* Process Management: Creates and maintains operational processes.

Experience and Skills:  

Required Skills/Experience:  

* Experienced hands-on senior technical manager, mentor, and team builder who invests in others, motivates peers and works well with others

* Exceptional strategic thinking and structured problem solving skills

* Ability to be a visionary, strategic, and analytical leader with relationship-building skills

* Ability to operate and thrive, and with a sense of possibility, in a fast-paced, deadline-driven environment

* Hands on experience with the following technologies is crucial for this role; Linux, Windows, SQL Server, NGINX, Apache, TomCat, WildFly, Cast Iron, Cisco, Palo Alto, PepLink

* Must be hands on enough to jump on a server to assist team with an outage or troubleshooting if necessary.

* May be required to review automation scripts.

* Highly preferred experience includes Java, HMTL

* Strong documentation, organization, time management and verbal and written communication skills

* Proficiency in various business productivity systems

* Demonstrated record of achievement using these skills

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

We strongly encourage Armed Forces Veterans to apply


Job Level: Sr. Executive
Level of Education: BA/BS
Date Updated: July 26, 2018
Years of Experience: 10 - 15 Years
Starting Date: June 21, 2016
Dice Id : 90790689
Position Id : 626358
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