Telecommunications Analyst - AVAYA

pbx, voip, telecommunications, avaya, Telephony
Contract W2, Contract Independent, 12 Months
$40 - $60
Work from home not available Travel required to 25%.

Job Description

Project background: This role has been critical to supporting the diverse and challenging needs of supporting Avaya phone provisioning and deployment across the Enterprise. This is one of two individuals supporting the enterprise. Position is responsible for gathering requirements and provisioning of phones in support of various projects.

Day to day responsibilities: Interface with vendor support service groups to ensure proper escalation during outages or period of degraded system performance. Coordinate resources for assigned capital projects and plan for future upgrades of existing technology. Work closely with customers to understand business requirements that drive the analysis and design of quality voice solutions. Design, code, test, implement, maintain and support voice software solutions that are delivered on time.

Skills: 3-5 years Avaya administration, implementation, and support – prefer enterprise experience

Personal Traits: Clear communicator, outgoing personality, neatness, organized, self-motivator, multi-tasker

Additional information: This role is one of 2 resources that provides support services relating to project build-outs requiring additional voice capacity, gathering of requirements, logically organizing, developing an implementation plan, and executing. As well as escalated support when the outsource firm cannot handle customer problems over the phone. These roles require hands-on and face-to-face interactions with users and their devices.

Job Description Summary
Interfaces with vendor support service groups to ensure proper escalation during outages or period of degraded system performance. Coordinates resources for assigned capital projects and plans for future upgrades of existing technology. Works closely with customers to understand business requirements that drive the analysis and design of quality voice solutions. Designs, codes, tests, implements, maintains and supports voice software solutions that are delivered on time

Posted By

Martin Hendricks

1770 N. Park St, Suite 100 Naperville, IL, 60563

Contact
Dice Id : solpart
Position Id : MH-PBX314
Originally Posted : 2 months ago
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