Voice NOC Technician

NOC experience, Troubleshooting trunk groups, Performing Call Traces, SS7 and TDM Signaling Protocols, WAN, BGP and SBC
Full Time, Full Time

Job Description

Top reasons to work for my client:
  • Comprehensive Coverage
  • Tuition Reimbursement
  • Employee Discounts!
  • 401(k) with Matching!
  • Caring About People (CAP) Program!
  • Spending Accounts!
If that s you, let s talk!
Job Type : Full Time
Location : Longmont, Colorado
Pay : Competitive Pay and Benefits!
Job Description
What you will be doing:
The core focus of this position will be providing surveillance and triage of voice applications and technical support for a variety of company products and services (e.g., voice platforms, basic hardware, software, network, connectivity, peripheral, etc.). You will provide monitoring, tiered support, trouble isolation, including corrective action for network problems for all voice customer facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC).
  • Monitoring overall health of the network
  • Break/fix problem resolution for voice applications call traces, etc.
  • Responding to network alarms with corrective actions
  • Inbound/outbound calls
  • Partnering with both internal and external parties to resolve ticket issues
  • Willingness to work a 4x10 shift of 6:00 AM to 4:30 PM MST, 12:00 PM to 10:30 PM MST or 8:00 PM to 6:30 AM MST (Wednesday - Saturday)

Experience you will need:
  • 2+ years of experience in technical support, telephony, Network Operations Center or a similar work environment
  • Experience with troubleshooting trunk groups (SIP, ISUP, PRI, CAS, etc.) and performing call traces
  • Understanding of SS7, SIP and TDM signaling protocols
  • Solid understanding of the OSI model
  • Ability to navigate Cisco CLI

Experience that is preferred:
  • High school diploma required, however an Associate's Degree with an emphasis in Computer Science, MIS, Telecommunications, Networking, or a related field preferred
  • SONUS troubleshooting experience highly preferred
Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days

Posted By

Oliver Francis

Dice Id : RTX16acee
Position Id : ESF4167
Originally Posted : 2 months ago
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