Voice Services Design Engineer III

  • Alorica,
  • Plantation, FL
  • 11 hours ago
Full Time

Job Description

Voices Services Design Engineer III


Design new and improve existing telecommunications technology, policies, and procedures. Provide services and support to effectively supply Alorica End Users with the necessary telecommunication solution to meet the Client's business expectations.

Principal Responsibilities:

• Create the design for all voice solutions. This includes new and improvements to existing telecommunication technology, policies, and procedures
• Analyze existing telecommunication technology and research methods of improving existing processes
• Work with end users, business units, and external client technical teams to meet telecommunication needs
• Support Call Center end users globally and make recommendations to improve quality, services, reliability, and cost effectiveness of voice communication systems
• Provide project cost estimates for telecommunications equipment and obtain approval from upper management
• Partner with client program managers to ensure the efficient delivery of client telecommunication needs
• Knowledge, understanding, and compliance with all applicable International, Federal, State, and Local laws and regulations relating to job duties
• Knowledge, understanding, and compliance with Alorica policies and procedures
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes
• Perform other duties as assigned by management



• 8 - 12 years of telecommunications technology development and/or application experience required
• 5 - 10 years experience with deploying and/or administrating an Avaya SIP environment (Session & System Manager) - Experience with Sonus and Oracle SBC's and integrating with Avaya Session Manager is a plus
• Bachelor's Degree in related field or equivalent in relevant work experience
• Telecommunication certifications, Avaya, Sonus, and Oracle preferred
• Experience with Asterisk and Cisco ICM/Call Manager are a plus
• Proficient knowledge of call center technology, carrier transport and provisioning (SIP, H323, T1, ISDN, T3) PBX systems, and voice mail systems
• General knowledge of networking, routing and LAN/WAN protocols
• Hands-on engineering and design experience of voice systems
• Ability to maintain the highest level of confidentiality
• Excellent interpersonal, written, and oral communication skills
• Ability to work in a team fostered environment as a team leader
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule
• Experience with Microsoft Office Suite and Visio

• Supervisory/Management Responsibility: N/A
• Relationships:
o Internal- Department Managers and Supervisors, Voice and Data Personnel, End Users
o External- Vendors, Clients

Work Environment
• Office environment and/or Work at Home
• Ability to travel

Equal Opportunity Employer - Veterans/Disabled

Dice Id : 91091762
Position Id : 159657
Originally Posted : 1 month ago
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