Warehouse Management System (WMS) Support Lead

Lead WMS Support, HighJump Software, RedPrairie, Manhattan Associates, SAP-WM, Oracle or any other WMS
Contract W2, Contract Independent, Contract Corp-To-Corp, 12 Months
Depends on Experience

Job Description



Greetings from the Global IT Solutions USI, Inc.


We have an immediate need for one of our Direct End-client who is a rapidly growing direct selling/e-commerce company. So, please go through the below Job Description and if you are interested, apply with your latest resume along your contact details, so that we will be able to get in touch with you, to discuss more about the position.


Position: Warehouse Management System (WMS) Support Lead

Location: Washington D. C (On-site Only - No Remote Option)

Duration: 12 - 18 months

Interview Process: Telephone and WebEx/or Skype Video conferencing



  • Manage a team of on-site and remote support staff.
  • Work with Director of IT Supply Chain Systems to define and fill a staffing plan
  • Providing operational and technical support to distribution centers during and after their WMS conversion
  • Provide remote operational and technical support to distributions preparing for WMS conversion and on-going support after conversion through email and phone/video calls
  • Manage requested WMS enhancements.
  • Manage network-wide communication with Supply Chain regarding project-related activities: scheduling, training, code deployments, etc.
  • Partner with IT technical resources and third-party resources to configure and maintain WMS
  • Availability to support other Supply Chain project initiatives or operations in need
  • Create, deliver, and maintain technical training documentation

Must have Skills:

  • Minimum of 3-5 years’ experience in Supply Chain operations and/or IT support working with a Warehouse Management System (HighJump Software, RedPrairie, Manhattan Associates, SAP-WM, Oracle or any other WMS)
  • Knowledge of general Supply Chain operations and flow
  • Ability problem-solve with others in a production environment
  • Desire to work in a fast-paced environment, balance multiple concurrent assignments, and adapt quickly to changing priorities
  • Ability to develop innovative and scalable solutions
  • Self-management and task prioritization capabilities
  • Exceptional organization, communication, and analytical skills
  • Bachelor's degree in Supply Chain Logistics, Business, Computer Science or equivalent

Desired Skills:

  • Experience with Jasper, or HighJump's WebWise Page Editor and Advantage Architect toolset
  • Labeling (Bartender or Loftware)
  • Jira issue tracking and project software
  • Understanding of Supply Chain and Warehousing concepts

Global IT Solutions USI Inc.
Phone: Ext. 205
An E-Verify Company

Certified Minority-owned Business Enterprise (MBE) – New York City (NYC), New York State (NYS) and The Port Authority of New York & New Jersey (PANYNJ)

Dice Id : 10371975
Position Id : GITS_MED_09_17
Originally Posted : 4 months ago
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