WebEx/Multi Collaboration SME - Implementation Support

WebEx, Collaboration, Implementation Support, Migration, Cisco WebEx, Zoom, Skype, Web Conferencing, helpdesk, software applications, HTML, SharePoint
Contract W2, 12 Months
Depends on Experience
Travel not required

Job Description

WebEx/Multi Collaboration SME - Implementation Support

Our customer located in Newington, CT is looking for a WebEx SME with experience in implementation support to join their Communications team.

Responsibilities include:

Develop migration strategies
Develop training and other avenues to gain user acceptance and buy-in
Work with internal and vendor teams to coordinate all aspects of the product
Able to work in an office in Newington, CT, 8-5x5
Leverage vendor integration specialists and processes for successful implementations
Develop testing strategies that include user groups
Ability to thrive in a state of constant change
Availability and add relevance to outage calls especially priority incidents requiring all hands-on deck
Development and management of support and governance model including help desk scripts, knowledge articles, etc.
Development and management of training for end users
Judgment to assess criticality of issues and escalate as need

Skills Required:

Experience administrating Cisco WebEx accounts or similar, i.e. Zoom, Skype, etc.
Capable of adding value to a proof of concept involving web conferencing tools
Experience migrating users from one software platform to another
Experience working on a helpdesk for software applications

Desired Skills Include:

Some HTML and Sharepoint experience

Please send compensation expectations/requirements and a MS Word or PDF version of your resume. No relocation/expense money provided. Candidates must be able to pass a background check, type 40 WPM, and must be able to work at a computer in a seated or stationary position for an hour at a time.
Those authorized to work in the United States without sponsorship are encouraged to apply.s and those authorized to work in the US are encouraged to apply. However, we are unable to sponsor H1B or utilize 3rd party candidates at this time.
Data Based Development Systems is a continually growing and successful IT consulting firm in Glastonbury, CT that has been servicing Fortune 100 businesses for over 30 years. Our clients offer an attractive work environment and the opportunity to work with state of the art technology. We offer competitive compensation and the opportunity to work with the latest technologies.

Posted By

Ashley Dumond

628 Hebron Ave, Suite 214

Dice Id : 10119750
Position Id : 6423125
Originally Posted : 3 months ago
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