Windows Technical Support Engineer

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Kforce Technology Staffing
Contract W2, Temp
$25.00 - $32.50 hourly

Job Description

RESPONSIBILITIES:
Kforce's client, a fast growing, technology focused company is looking to add a Windows Technical Support to their local team in Columbus, OH. Applicants must be able to work CT/EST hours.

Summary:
The Windows Technical Support Engineer provides inbound technical support for our client's products via telephone, email, and remote sessions, which may require careful examination of many infrastructures and other environmental variables, as well as a detailed analysis of log files. This highly technical support role requires deep analytical troubleshooting of complex technical problems. This position is not a traditional call center-based customer service role.

In this Technical Support role, you will:
* Provide technical support and troubleshooting for our client's customers via telephone, email, and web conferencing
* Proactively stay up to date with all the latest technologies concerning our client's products and the underlying technologies
* Research and troubleshoot customer problems and inquiries
* Updates and work assigned cases in a timely manner
* Maintain strong customer rapport and excellent, timely communication
* Contribute to documentation to build our client's knowledge base

REQUIREMENTS:
* Possess excellent customer service skills and a desire to advance their technical skills in a dynamic cloud environment
* Creativity and perseverance for solving problems
* Technical Support needs proven track record of high customer satisfaction ratings in customer or technical service role
* Strong written and oral communication skills
* Collaborate in our work environment for team success
* Encouragement during stressful times for yourself and to peers
* Advanced use of administrator-level tasks with the following; Windows OS 2008(r2)/2012(r2)/2016/2019
* Good understanding of Active Directory
* Deep understanding of the OSI model and practical knowledge of TCP/IP (firewalls configuration, NAT, connectivity troubleshooting)
* Previous experience or good understanding of virtualization technologies; VMware ESX(i), MicrosoftHyper-V
* Applicants must be fully authorized to work in the U.S. without sponsorship

Following experience would be considered as a plus:
* PowerShell scripting
* SAN administration
* Database engine/Microsoft SQL
* Deep log analysis
* Wireshark (tcpdump)
* Application performance analysis (sysinternals, windbg)
* Microsoft Exchange server administration

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.
Dice Id : kforcecx
Position Id : ITEQG1976219
Originally Posted : 3 months ago

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