Please note that this is a 6+ months contract position.
Maintains smooth operation of multi-user computer systems, including coordination with network engineers. Monitors and manages system resources, including CPU usage, disk usage, and response times to maintain operating efficiency. Performs systems security administration functions. Other duties may include setting up administrator accounts, maintaining system documentation, tuning system performance, installing system wide software and allocating mass storage space. Interacts with users and evaluates vendor products. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery. Develops and monitors policies and standards for allocation related to the use of computing resources. May be assigned responsibility for less experienced staff.
Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers business needs and, consequently, for understanding customers businesses. As trusted advisor create and maintain effective customer relationships to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals.
Required education, certifications, and skills.
Bachelors in Science in a Computer Science or related Engineering field, or equivalent.
10+ Years of Wintel Systems, Design and Engineering experience
Knowledge and Skills Required:
Cloud AWS/Azure knowledge mid to expert level knowledge. Support and implementation experience a big plus
Expert knowledge on Virtualization: VMWare, Microsoft System Center / HyperV Administration
Expert Knowledge of Microsoft Windows 2008/2012/016 Administration: Install, Configure & manage.
High Level Dell Chassis and blade hardware infrastructure knowledge
Advanced Knowledge of SolarWinds monitoring tool
Knowledge of TCP/IP, DHCP, and DNS
Ability to logically troubleshoot complex technical issues, with the ability to document and communicate resolution
Knowledge of Microsoft System Center Configuration Manager (SCCM) in support of client role outs, anti-virus and server patching
Knowledge of Active Directory and Group Policy Object (GPO) management
Excellent written and verbal communication skills
Ability to work in a team environment, assisting where needed
Ability to support a 24 x7 operation for City and Public Safety environments
Ability to work on defined project tasks and deliver to customer satisfaction
Self-starter who is looks for ways to improve and help in a constructive manner
Ability to work on multiple projects and tasks, staying focused with the ability to prioritize
Network troubleshooting skills
Knowledge of Service Management with emphasis on Incident ticketing systems
Knowledge of Service Management with emphasis on Change Management systems
Supporting a 24x7 run organization in the Wintel arena
Virtualization team expert with VMware (6.x and Hyper-V 2012R2 and 2016)
Support over 300 Windows servers ensuring optimal performance, maximum up-time and security compliance
Support current SolarWinds monitoring environment, upgrading and updating as needed
Troubleshoot servers with accuracy to assess performance and/or connectivity root causes
Expert Wintel knowledge, being one of the go-to people on the team for over-all Wintel knowledge
Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design.
Occasionally responsible for providing a detailed technical design for enterprise solutions.
Documenting processes and new solutions
Liaises with Solutions Architect as appropriate.
Provides advice on solution and integration opportunities
Communicates effectively and viewed as adding value.
Knowledge sharing with other Wintel team members
Participate in 24x7x365 on-call rotation.
Coordinate with other teams to support network hardware such as firewalls, load balancers and switches and storage hardware such as SAN and NAS systems
Develop and implement procedures for operational processes including deployment, upgrade, migration and maintenance
Provide detailed updates and plans to meet project deliverables.
Document and track issues via a ticketing system.
Ability to work in a team oriented atmosphere
Implementation and management of PKI infrastructure
Documenting/diagraming business and data flows
Server (security) hardening
Server performance tuning
Background in meeting Customer Service Level agreements within Incident management
Experience with the Change Management processes
Applicants must provide their phone number. Reference Job Number 5115
San Francisco, CA, 94159Contact