Workforce Engagement Representative

VLOOKUP, Excel, client-facing, stakeholder engagement, HR, human resources, Fieldglass, VMS, data entry, communication, organization
Contract W2, 12 Months
$18 - $20
Work from home available

Job Description

This position is in our Procurement department and is responsible for creation of Statements of Work (SOW) within SAP Fieldglass, including but not limited to receiving a high volume of newly executed labor agreements, coordination with business partners to facilitate efficient worker onboarding and ongoing management of existing SOWs within the Fieldglass tool.

The position is a client-facing and engages regularly with hiring managers. Additional stakeholder engagement with HR, Security, Compliance and Procurement also occurs daily. Successful candidates for this role must maintain quality customer service and day-to-day operations, accurate data entry skills, with a primary focus on meeting SLAs, for efficient SOW management and professional and efficient communication.
General Functions:
• Monitoring of team mailbox to field new SOWs for set up, requests for SOW updates from business partners and other support related inquiries
• Ensure timely completion of SOW creation or SOW updates based on internally defined SLAs within procurement
• Maintain accurate and complete Fieldglass records for all in-scope workers
• Manage the resolution of issues with suppliers and/or internal stakeholders
• Consistently exhibit friendly, professional customer service and problem-solving capabilities
• Facilitate a compliant onboarding process including all pre-employment protocols are met
Required Job Qualifications:
• College Degree, or 2 years of relevant experience in a large corporation
• PC proficiency including Word, Excel, MS Outlook. Excel skills should include familiarity with VLOOKUP and other basic formula capabilities
• Ability to type 45 wpm with 95% accuracy
• Strong interpersonal, verbal and written communication skills
• Ability to function in ambiguous and/or time-sensitive situations
• Work experience within a centralized contingent labor PMO (MSP or client led)
• Hands on experience with any of the leading VMS tools, ideally Fieldglass
• Calm demeanor under pressure with an ability to maintain professionalism during difficult exchanges with clients
• Very organized, ability to multitask and work in a fast-paced environment

Dice Id : solpart
Position Id : 7532565
Originally Posted : 2 weeks ago
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