Fields calls and respond to alerts. Addresses technical problems by following defined procedures.
Monitors applications and respond to incidents.
Perform routine health checks and validations after changes or significant incidents.
Follows defined procedures for incident resolution.
Escalate to second level application or infrastructure support for new or high priority incidents.
Identify opportunities to automate manual processes.
Contributes to the achievement of team objectives
MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTS
Bachelor's degree in computer science or a related discipline, or equivalent work experience required
0-3 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.