Technical Service Delivery Manager

Contract Corp-To-Corp

Job Description

Position: Technical Service Delivery Manager
Location: Milwaukee, WI 53224 (Onsite)


         Onsite is mandatory

         He has to be from Technical Background, key technical skills

o   Knowledge and understanding of EUC (AD, O365, SCCM/Tanium), Network and security



-          Act as Regional Service Deliver Manager with technical understanding on End User Computing (primarily AD, O365, SCCM/ Tanium) Network and Security Technologies.

-          Can manage the priority tasks, escalations, Continuous Service Improvements, Service Level Management, Value Add and Customer Satisfaction.

-          Will be required to manage regular and Ad-hoc reports about their IT Infrastructure including Forecast and spend at high level.

-          Can manage the Hybrid Team (comprising of HCL offshore team and existing customer s IT team), evaluate them for their Skills and ensure conflict resolutions among different teams.

-          Ensure the local laws or rules are implemented and considered for any central initiatives.

-          Manage the customer s IT Teams and vendors who are currently supporting their respective sites

-          Ensure new initiatives are implemented as per the requirement from Aptiv, HCL or HT Senior Management

-          Ensure Inflight & New Transformations solutions are getting implemented in their respective sites

-          Take responsibility of ongoing in-flight local projects in their respective sites and drive them with technical teams.

-          Evaluating the stability of the customer's technology and IT support, identifying risks to the business related to technology issues

-          Ensure central initiatives and processes are implemented at their respective sites.

-          Provide IT Infrastructure details to Transformation teams to propose new centralized solutions

-          Ensure the IT Infrastructure inventory of their respective sites are always upto date and available on demand.

-          Take judgements to ensure there are zero or minimal disruptions to services and HT users are happy with IT support

-          Will be the first point of escalations for any IT related issues for their respective sites

-          Gather the network diagrams indicating the LAN/WAN connectivity for their each site and keep an eye on requirements for bandwidth upgrade with increasing volume (users base, ticketing count etc)

-          Assessment of existing security and compliance maturity.


Dice Id : 10459445
Position Id : SX952963
Originally Posted : 3 months ago
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