Customer Service Representative

Customer service, Data entry, Billing, Insurance, Microsoft Office, Microsoft Excel, Payments, Email, Property and casualty insurance
Contract W2, 6 Months
$16 - $17

Job Description

Sunrise System Inc. is currently looking for Customer Service Representative in Basking Ridge, NJ (Remote until office opens) with one of our top client.

Job Title: Customer Service Representative
Job Id: 21-09014

Location: Basking Ridge, NJ (Remote until office opens)
Duration: 6 months
Position Type: Hourly contract Position (W2 only)

Note: Work from home until office opens

  • Ability to work any shift between the hours of 8:30 and 8 PM EST (minimum 3 days/week)
  • M-F(Regular hours would be 8:30am to 5pm EST)

 

Duties and Responsibilities:

  • Provide superior customer service to all internal/external business partners.
  • Assume ownership and timeliness in handling Commercial Direct BILLING customer (internal and external) inquiries in an accurate and professional manner.
  • Demonstrate the ability to analyse information to make appropriate decisions and solve problems.
  • Maintain basic knowledge of P&C (Property and Casualty) principals and company relationships.
  • Effectively navigate multiple systems and applications to research, analyse and resolve customer inquiries.
  • Work on assigned projects including balancing out of balance items, complete write offs, contact producers to encourage neg. commission payments analyse basic Excel reports.
  • Maintain established levels of productivity and quality standards within a fast-paced environment. Process assigned work within the established timeframes.

 

Qualifications:

  • Strong customer service skills including oral and written communication.
  • Some experience in a customer service environment preferred.
  • Knowledge of customer service principles and practices.
  • Property and Casualty experience is preferred.
  • Ability to handle multiple priorities within strict time constraints.
  • Excellent collaboration skills.
  • Possesses the ability to work independently and in a team environment to complete assignments in a timely manner.
  • Demonstrate commitment to team and departmental goals.
  • Ability to make informed decisions, achieving the appropriate results.
  • Excellent data entry skills are required.
  • Demonstrated knowledge of MS Office systems.
  • Prior insurance experience is a plus

 

Contact Monik

Direct|Email:

Or

Michael Peng

Direct|

 

Dice Id : sunrise
Position Id : 21-09014
Originally Posted : 4 months ago
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