IT Manager, Managed Services

IT, Manager, LAN, WAN, Management, Change Management
Full Time

Job Description

A growing consulting company in the Philadelphia area is hiring an IT Manager to oversee their Support Services, Managed Services team. They are looking for someone who can oversee the Support Services team as well as manage vendor relationships. This person will be ensuring ticket escalations are handled efficiently and ensure change management and incident management are running smoothly. They are looking for someone with a strong Infrastructure background including Servers, SAN, LAN/WAN, virtualization, and Microsoft technologies.

They need someone with a strong leadership background who can handle hiring, delegating tasks, and monitoring metrics. You will also be developing policies and procedures for the team. You will also be helping the COO with creating contracts and service offerings. This is a great opportunity to lead a team and make an impact within an organization.
Required Skills & Experience
  • 3-5 Years in an IT Leadership Position
  • Strong Infrastructure Background, LAN/WAN, Microsoft, SAN
  • Staff Management Experience
  • The Ability to Lead Service Improvement Initiatives
  • Experience Monitoring Ticket Escalation Procedures
  • Experience Creating Policies & Procedures
  • Strong Experience Managing Vendor Relationships
  • Incident Management & Change Management Experience
  • Excellent Communication Skills
Desired Skills & Experience
  • Microsoft or Cisco Certifications
  • MSP or VAR Experience
What You Will Be Doing
Tech Breakdown
  • 60% Microsoft
  • 40% Cisco

Daily Responsibilities
  • 40% Monitoring Ticket Escalations
  • 40% Management Experience
  • 20% Vendor Relationship Experience
The Offer
  • Competitive Salary: Up to $140k/year, DOE

You will receive the following benefits:
  • Excellent Benefits Package
  • Work from Home Flexibility
  • Career Growth Opportunity
  • Bonus Potential

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
Dice Id : 10105282
Position Id : 460947
Originally Posted : 2 months ago
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