Call Center / Customer Service II

Part Time, Contract W2, Contract Corp-To-Corp, Contract Independent, 6 Months
Work from home available

Job Description

Top reasons to work for my client, Cummins
  • Fortune 500 Company!
  • Long term contract with possibilities of extensions and/or full time hiring!
  • #7 for Top Companies for Executive Women!
  • #132 America s Best Employers 2018! #240 World s best employers 2017!
  • #62 Best Employers for Diversity in 2018!
  • Ranked 12th on Diversity Inc Magazine s 2018 list!
  • Autonomy and an awesome work environment!
  • Work for a well-liked and respected manager
  • Scored a 100% on the Corporate Equality Index continuously since 2005 by HRC!
If that s you, get your foot in the door with our client now!

Job Type : Contract
Location : Indianapolis Indiana USA , Indiana
Pay : Good Pay
Job Description
Position Title: Cummins Care Parts Support Agent Contact Center Representative

What you will be doing:

This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision.

Key Responsibilities:
  • Must be available to receive customer calls/emails to assist with parts lookup and place orders on behalf of the customer.
  • Use various tools for parts lookup and order research, including BMS, QuickServe Online, GOMS, Web Parts.
  • Provide customers with updates on submitted orders, using various internal systems and programs.
  • Assist other CAC team members as needed.
  • Work internal reports as assigned by supervisor/manager.
  • Work with local branches and Regional Distribution Centers for part sourcing, to fill Emergency/Warranty orders.
  • This position is available to be worked from anywhere in the Continental US.
  • Document customer inquiry information within appropriate Cummins systems.
  • Provide prompt assistance to customers through various media.
  • Resolves routine customer issues through a basic understanding of Cummins processes, systems, and practices.
  • Escalates non-routine issues, providing documentation through process.
  • Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient.
  • Learns existing and new Cummins processes, systems, and practices.

What you will need:
  • High school diploma
  • Minimal relevant work experience required manager is seeking candidates with 1-2 years experience in a customer facing or customer support role, retail, customer service or anything related.
  • Candidates with previous experience in order management, order entry, tracking, order life cycle would be great!
Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days
Ethan Anderson
Dice Id : RTX16acee
Position Id : ESC5113
Originally Posted : 3 months ago
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