Change Manager

Change management, Agile, Communication, Call center, Project management, documentation, training
Contract W2, Contract Independent, 9 Months
Depends on Experience
Work from home not available Travel not required

Job Description

TeamSoft is looking for a Senior level Change Management Consultant to join the team at one of our local clients. To be considered, you MUST be an effective communicator who can work with all levels and groups within the organization. You will be required to have some PM abilities, strong change management experience, experience in communication planning, change communication, and change readiness assessment, self-starter and ability to work and lead in the gray with little direction, ability to develop the documentation, workflow diagrams, and training materials

Qualifications:

  • Program implementation experience within a call center
  • Ability to influence change, drive change and operational readiness
  • Training plans as needed for all impacted parties
  • Desk level support plan for go-live (not only break-fix, but how do we administer system access requests, etc)
  • Workflow changes delivered and signed off
  • Staffing implications (scale as well as role changes if any) clearly defined and ready for go-live

*Qualified candidates will receive the full job description!

Dice Id : 10110872
Position Id : 012298
Originally Posted : 2 months ago
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