Product Manager - WorkForce Management

Manager, Management, Research, Computer, B2B
Full Time

Job Description

Product Manager - Workforce Management (WFM)

NICE is a multinational software company. NICE provides solutions that include the core technologies organizations need to deliver better customer experiences through more effective and engaged employees. That's why more than 25,000 organizations across 150+ countries use our solutions, including over 80 of the Fortune 100 companies

NICE is looking for an experienced and highly motivated product manager, who has vast experience in SaaS-based products, strong background in product management and has strong analytical skills to join our Workforce Engagement Management LOB.

What you'll be doing:
  • As a WFM Product Manager, you will define and bring to market an industry leading product using your domain expertise
  • Manage the entire product life cycle from strategic planning to tactical activities
  • Own roadmap plans and prioritize features to support ongoing delivery, sales/marketing initiatives, and other client commitments
  • Work closely with development teams to ensure on time deliveries of product releases
  • Conduct requirements gathering, reviews, and design review meetings with stakeholders, domain experts and technical architects
  • Analyze market trends and closely monitor product competitors
  • Act as the subject matter expert of the product area and market internally (engineering, sales, pre-sales, and marketing) as well as externally (business partners, customers)
  • Research, gather, and define product's business requirements from discussions with clients, partners, sales and other sources for current and future product releases
  • Cooperate with other NICE teams on product integrations
  • Ensure CSAT and value realization of the product
  • Use Agile Product Management methodology to manage product backlog and deliveries
  • Partner with engineering to evaluate and select new technologies for the WFM product
  • Work with marketing, release management and education teams on product materials. e.g., white papers, customer presentations, training presentations, videos, webinars, solution brochures, solution guides


What you'll need:
  • BA/BS Computer Science or related technical degree
  • MBA - advantage
  • 3 - 5 years of experience with and knowledge of Agile Product Management
  • Contact center and WFM experience - mandatory
  • Enterprise (B2B) software product management experience
  • Demonstrated success defining and launching products
  • Strong problem solving and analytical capabilities
  • High motivation and passion to lead and build a leading product
  • Performing business and technology analyses, based on product needs and industry trends
  • Developing concepts into business requirements
  • Thorough understanding of the competitive landscape to appropriately define and position the product
  • Innovate, think out of the box to create more value in the product
  • Communicating effectively at all levels, from executive management to individual contributor
  • Working successfully with clients and business partners directly
  • Excellent negotiation skills to resolve internal and external competing priorities
  • Excellent communication and interpersonal skills
  • Team player and a NICE person

We are an Equal Opportunity/Affirmative Action Employer, M/F/D/V.We celebrate diversity and are committed to creating an inclusive environment for all employees.
Dice Id : 10115980
Position Id : o5mRgfwi
Originally Posted : 3 months ago
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