Help Desk Analysts

software installations, configuring hardware, etc
Contract W2
Depends on Experience
Work from home not available Travel not required

Job Description

Our Government client is looking for an experienced Help Desk Analyst s on a 12+ months contract role in Richmond, VA.

Role: Help Desk Analyst

* Training with Help Desk staff member on updated processes since last engagement.

* Monitoring system to determine if tickets are being escalated according to the vendor's SLA agreement.

* Ability to quickly learn systems to provide Tier Level 1 support

* Experience working with ticketing systems - i.e, managing ticket queues, escalating to appropriate workers

* Experience creating process documentation

* Experience with generating Help Desk metrics and reports for management

* Providing software/hardware tech support - e.g., software installations, configuring hardware, etc.

* Experience working with teleconference tools and MS Office

* Assisting with special projects - e.g., VITA initiatives

* Provide Help Desk support duties as assigned.

Required / Desired Skills

  • 7 years of Experience developing and maintaining user documentation Required
  • 7 years of Experience documenting application defects Required
  • 7 years of Experience setting up and troubleshooting Windows desktop devices and peripherals Required
  • 7 years of Experience conducting in-person training of application use Required
  • 7 years of Knowledge of Microsoft Office Required
  • 7 years of Ability to create reports for consumption by agency management Required
  • 7 years of Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions and approaches to problems Required
  • 7 years of Ability to provide information analysis proactively and interactively with business staff Required
  • 7 years of experience and Possess good organizational and communication skills Required

About Vector:

Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY

Celebrating 25 years of service

Posted By

Duluth, GA, 30097

Dice Id : vector
Position Id : 6366960
Originally Posted : 2 months ago
Have a Job? Post it