Help Desk/Call Center Support Technician

Help Desk, Technician, Security, Software, Windows, TCP, IP, Cisco, VPN, IT, Call Center, Management, Manager, BMC, Knowledge Management, MCP, Development
Full Time

Job Description

Overview

VariQ is seeking a full-time Help Desk Support Technician to provide full-service support to end users at the US House of Representatives in Washington, DC.

Additional Information:
  • Location: Currently Remote for the foreseeable future
  • Available: ASAP
  • Security Clearance: Must be able to attain a public trust


Qualifications

Basic Qualifications :

Must be able to configure and troubleshoot Commercial off the shelf (COTS) Software, PCs, Macs, and mobile devices: smartphones, tablets, printers, and multifunction devices. Must possess an intermediate to advanced level of knowledge working with various Windows, Mac, Apple iOS and Android operating systems software, as well as intermediate foundational knowledge of physical, network and application layers, and tools such as the TCP/IP protocol commands for resolving reported issues.
  • Must be able to interact with executive-level customers and management
  • Ability to work in a fast-paced environment and meet challenging deadlines
  • Possess excellent customer service skills
  • Demonstrated excellent communication skills and telephone mannerism
  • Strong business/systems analysis experience working closely with users to resolve problems and capture new business requirements
  • One (1) year minimum experience with MAC OS
  • One (1) year minimum experience supporting clients using remote access software
  • Experience/exposure with Cisco AnyConnect


Experience/Skills :
  • One (1) year minimum experience supporting remote connectivity (VPN)
  • Three (3) years of Active Directory User & Account Administration
  • Three (3) years minimum experience in IT Call Center environment
  • Three (3) years minimum experience with Microsoft Windows 10 and Office 365 applications
  • Three (3) years minimum experience supporting Mobile operating systems, e. iOS, Android
  • Experience with Remote SecurID console preferred but not required
  • Experience with Mobile device Management Console (AirWatch, Apple Business Manager) experience preferred but not required
  • Three (3) years minimum experience supporting Microsoft Office365 Pro Plus; SharePoint, and ExchangeOnline
  • Five (5) years of experience using BMC Remedy Incident, Change or Knowledge Management
  • 1-year minimum experience supporting virtual conferencing solutions
  • Experience with MS Teams, WebEx and Zoom applications preferred but not required
  • Be self-motivated to work supervised and unsupervised, as needed
  • Related IT certifications preferred but not required; provide list on resume
  • Related college degree preferred but not required
  • ITIL qualification preferred but not required
  • MCP Office 365 Certification preferred but not required


OTHER DUTIES
  • This job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are subject to change at any time. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
  • While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE
  • All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.


What Is In It For You
  • We focus on building teams of the best and brightest who are looking for careers with a growing and dynamic mid-tier company.
  • Our leaders get to know you as an individual. They help you grow in a variety of directions and view you as an asset who grows with the company beyond our current contracts.
  • VariQ is growing which translates into many different opportunities for you and more defined career path trajectory.
  • We understand your need for work/life balance and work within contract parameters to provide as much flexibility as possible.
  • We provide a comprehensive and highly competitive total compensation and benefits package that brings you real value and security to enjoy life today and plan for tomorrow.


Who We Are

Founded in 2003, VariQ is a premier provider of Cybersecurity, Software Development and Cloud services to federal, state, and local government. Headquartered in Rockville, Maryland, VariQ is a multiple award-winning company that emphasizes innovation, quality, and professional excellence in the development of advanced technology systems.

**We require all newly hired employees in the United States to be fully vaccinated for Covid-19 (or have an approved accommodation) by January 4, 2022.**

VariQ is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, sexual orientation, marital status, gender, gender identity, gender expression, disability, genetic information, protected veteran status, or membership in any other group protected by federal, state or local law. We consider diversity and inclusiveness to be core to our culture, and central to our commitment to fostering an empowering and supportive workplace. EEO is the Law
Dice Id : 10286792
Position Id : 2021-4092
Originally Posted : 4 months ago
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