Customer Service Rep - I

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Judge Group, Inc.
Customer Service, Interface, Sales, Systems, Excel, PowerPoint, B2B
Full Time

Job Description

Location: Alpharetta, GA
Description: Our client is currently seeking a Customer Service Rep - I

This job will have the following responsibilities:
  • Review incoming documents to ensure compliance to documented process and requirements prior to completion.
  • Educate internal and external customers on company guidelines and procedures; giving guidance and direction on completing requests timely and efficiently.
  • Contact customers via email and/or outbound call to obtain information or advise status of order/correspondence.
  • Interface with BGCO, Sales. Information Systems, Marketing, Legal and other departments to ensure compliance with process/procedures.

Qualifications & Requirements:
  • A Bachelor's degree or equivalent work experience.
  • Strong mathematical and statistical skills.
  • Microsoft Office products (MS Excel, MS Word, and MS PowerPoint).
  • Knowledge/experience in a high volume, production environment.
  • One or more years of customer support experience.
  • One or more years of B2B experience. Multiple systems knowledge (ECPD, ACSS, WFM,).
  • Strong written and verbal communication skills.
  • Flexibility -Hours of operation, Monday ? Friday 7:00 am- 7:00 pm, subject to change based on business needs.

Contact:

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


Company Information

The Judge Group, celebrating its 50th anniversary, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices in the United States, Canada, and India. The Judge Group serves more than 50 of the Fortune 100 and is responsible for over 9,000 professionals on assignment annually across a wide range of industries.

Dice Id : cxjudgpa
Position Id : 706167
Originally Posted : 2 months ago

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