UX Researcher

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Apex Systems
Systems, UX, Sales, Research, Outlook
Full Time

Job Description

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions.

Apex has an opportunity for a well rounded UX Researcher to join our team to enhance our features and experience for all customers.

Position: UX Researcher
Location: Boston, MA (or near a secondary office in MA, RI, NY, FL, TX)
Rate: Negotiable based on experience
Duration: 6 Mo. (option to convert if interested)

Position Description:

The UX Researcher is responsible for working with designers, researchers, product managers, and developers to deliver great user-centered digital experiences to our customers. The UX Researcher will contribute to, drive, and deliver on the strategy and execution of the user experience within our Digital Sales, Online Banking, and Mobile Banking experiences owned by the Digital Team. The UX Researcher will conduct behavioral (usability testing, ethnographic studies, usability benchmarking, click testing, A/B testing, etc.) and attitudinal (interviews, voice of the customer & survey analysis, card sorting studies, etc.) research to help us better understand our customers. The UX Researcher will also conduct other types as research such as secondary market research, competitive analysis, heuristic evaluations, etc.

Responsibilities:
- Facilitate and conduct various forms of research (voice of the customer analysis, card sorting, tree testing, surveys, user analytics, usability testing, market research, etc.) to empower us to better understand our customers
- Collaborate with designers, researchers, and product managers to understand existing customer pain points and provide recommendations to remediate
- Collaborate with designers, researchers, developers, and product managers to proactively identify potential new value/features to bring to our customers
- Evaluate the competitive landscape (direct and indirect) to understand opportunities for improvements or new features
- Facilitate design & research workshops that inspire user-centered problem solving
- Perform additional administrative functions as needed

Background and Experience Required:
- 3-5 Years of UX Research,
- Ability to communicate well through oral and written communications and actively collaborate with others
- Ability to meet deadlines and provide critical analysis
- Ability to present work to stakeholders
- Ability to form and communicate actionable research insights to technical and business stakeholders
- Expertise with usability testing & research methodologies
- Familiar with design tools such as Sketch or Figma
- Familiar with agile methodologies such as Scrum, Kanban, or SAFE
- Proficient in Microsoft Office and Outlook
- A portfolio that showcases your research process and examples of your work is desired

Education:

- BA/BS Psychology, Design/Creative, Human Interaction, Research, Technology, or Related Field

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .


Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

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Dice Id : apexsan
Position Id : BHJOB2374_1189550
Originally Posted : 2 months ago

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