This position, reporting to the Client Services Manager, supports Oracle Financial operation tasks related to user security access, application maintenance, and configuration. Responsible for Tier II helpdesk support, issue resolution, customer quality assurance as well as user outreach ensure that high levels of service are upheld. Participate in problem resolution and issue tracking for end-users. Possesses a high-level understanding of Oracle EBS including query, user security, and responsibility configuration.
Works with Client Services team to identify and prioritize business processes and/or system solutions to business problems related to users' security and system configuration. Participates in systems and process continuous improvements in operational efficiencies in an effort to make processes more reliable, predictable and efficient. Participates in all aspects of production support. Assist with general administration, special projects, and perform other related job duties as needed.
Advanced desktop application skills including relational databases, Excel, Word, MS Project, PowerPoint and Visio. Knowledge of Oracle EBS. Proven ability to quickly assimilate new tools/technology and/or applications required. Familiarity with visual basic, SQL and/or other data analysis tools preferred.
Demonstrate adaptability, flexibility and the ability to get up to speed quickly in the environment and with the enterprise applications we support. Must possess excellent interpersonal, organization, analytical, and written and oral communication skills. Must have proven ability to initiate and manage multiple tasks under competing deadlines and shifting priorities. Able to work independently and within small and large teams. Able to communicate effectively without direct management supervision.