Lead Field Support

company banner
Judge Group, Inc.
IT, RF, Director, Analyst, Systems, Computer, RPG, AS400
Full Time

Job Description

Location: Harrisburg, PA
Description: Our client is currently seeking a Lead Field Support for a permanent/direct hire position based in the Harrisburg, PA area. This is a fully onsite role.

Visa sponsorship is not available for this position.

Qualified candidates may reach out to Justin Gearhart () for immediate consideration.

Qualifications & Responsibilities:
  • Lead/Senior support role within Field Support group.
  • Responsible for all local and remote IT site audits performed on IT owned software, hardware, data center and the controls supporting the IT infrastructure.
  • Drive customer satisfaction through exceptional customer support.
  • Responsible for site vendor management including independent negotiations of all contracts, fees or schedules; coordination of vendor presentations and visits; and positive relationships.
  • Manages all site expansion projects for all IT infrastructure and vendor relationships/visits.
  • Manages and maintains budget process and requirements workstations, RF Guns, printers and desktop software.
  • Interfaces with the IT organization to help with internal product and application solutions and rollouts
  • Works with Director IT Service Operations in developing all reporting measures and solutions regarding resources needed to support resolutions of problems and issues.
  • Provides and or arranges resources to support all technical support for the Field Support group within guidelines defined by Sr. IT Leadership.
  • Demonstrate complete competency of Field Support Analyst
  • Strong problem-solving and logical analysis skills, as well a substantial technical background.
  • Provides technical guidance and support to junior Field Support members.
  • Excellent knowledge of business solutions as they relate to current business requirements. Competency in supervisory skills.
  • Bachelor's Degree from a college or university in Information Systems, Computer Science or a closely related discipline; or 5 to 7 years related experience and/or training; or equivalent combination of education and experience.
  • RPG & AS400 experience a plus
  • Minimum of 5 - 7 years' business and customer service experience a plus.


Contact:

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


Company Information

The Judge Group, celebrating its 50th anniversary, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices in the United States, Canada, and India. The Judge Group serves more than 50 of the Fortune 100 and is responsible for over 9,000 professionals on assignment annually across a wide range of industries.

Dice Id : cxjudgpa
Position Id : 792023
Originally Posted : 2 months ago

Similar Positions at Judge Group, Inc.

Technical Support
  • Harrisburg, PA
  • 1 day ago
Deskside Support Tech
  • York, PA
  • 1 day ago
D&T Field Support Technician
  • New York City, NY
  • 1 day ago
DESKTOP SUPPORT ENGINEER
  • Bethel, PA
  • 1 day ago
IBM iSeries Developer
  • Gloucester City, NJ
  • 1 day ago
System Administrator
  • Allentown, PA
  • 1 day ago
Tier 1 AV/IT Support (REMOTE)
  • Kenilworth, NJ
  • 1 day ago
Cell Site Field Engineer
  • Minneapolis, MN
  • 1 day ago
Field Technician - III
  • Arlington, TX
  • 1 day ago
FIELD TECHNICIAN - III
  • Redmond, WA
  • 1 day ago