Desktop Support Technician I - Apple, Lenovo

  • eXcell,
  • West Point, PA
  • 1 hour ago
company banner
eXcell
DESKTOP, LAPTOP, PC, COMPUTER, APPLE, MAC, HARDWARE, SOFTWARE
C2H W2, C2H Independent, 2+ mos
BASED ON EXPERIENCE
Work from home not available Travel not required

Job Description

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

* * * Contract to Hire Opportunity * * *

What You ll Do:

In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! That s where you come in!

The Desktop Support Tech will be expected to deliver exceptional customer service as the face of the company while supporting Lenovo laptops and Apple products. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.

Overview:
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems - you make it happen
  • Be helpful and understanding - provide the support you would want!
  • Customize the customer experience for every individual - all communication, instructions, and product knowledge to the level of the individual
  • Determine the most cost-effective repair to minimize customer downtime
  • Be proactive! Prepare reports for analysis of product failure trends and service issues
In short, you service our customers with whatever technical issues they may have in the most pleasant way possible!

Who You ll Work With:

As a Desktop Support Technician, you ll play a crucial role in supporting our customers and proactively identifying their needs. You ll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You ll be the face of our operation and the go-to for what makes our company run - our customers.

Who You Are:
  • Experienced:
    • 5+ years of related work experience, or AA degree, or technical training or equivalent combination of education and experience
    • A+ certification - or ability to obtain within first 6 weeks of employment
    • Must have corporate experience
    • Solid experience and understanding of IT services and products
    • Enthusiastic about technology and willing to learn and stay on the cutting edge
  • Personable:
    • Relatable and responsible when interacting with ALL customers
    • You re a tech that customers look forward to seeing
    • Consultative approach to solving issues - help us help them!
  • Reliable:
    • Ability to transform technical IT solutions lingo into terms everyone understands
    • Impeccable follow-through to customer satisfaction
    • Will attempt to connect to anyone you meet, no matter how difficult
  • Go-Getter:
    • Insatiable desire for knowledge, independence, and success - strive for more than the status quo
    • Not intimidated by problems you ve never seen before - confidence is key!
    • Hungry to work hard and hungry to grow your career!
Help us grow our legacy. We re transforming the way all businesses get IT services. Our client s tech problems are no longer theirs, the ownership lies with us.

We innovate everything. We connect everyone. And we do it in style with unique personalities who aren t afraid to change the way the world works, lives, plays and learns.


W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Posted By

Anthoni Heffernan



Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 19-03014
Originally Posted : 1 month ago

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