Product Manager - CRM & Growth Enablement Solutions

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DHI Group, Inc.
digital product management experience B2B/B2C, agile product owner, pragmatic product certification
Full Time
Market
Telecommuting not available Travel not required

Job Description

Purpose: As Product Manager work closely with internal stakeholders in understanding internal and external customer needs in the optimal definition, delivery, training and advocacy of best-in-class CRM and B2B solutions for growth and efficiency (CRM, customer self-service, marketing automation). Work collaboratively with a team of cross-functional business stakeholders to: obtain and define business needs/requirements, develop product roadmap(s), achieve optimal design, ensure effective prioritization, establish KPIs, facilitate definition of business processes and attain assurance of usability for end users as well as effective delivery of stakeholder requirements. Provide coaching, training and collaboration to ensure effective utilization of solutions.

Primary Responsibilities:

    • Own the creation of prioritized, actionable product roadmaps and delivery of solutions in alignment with product and company needs and goals with a specific focus on world-class CRM, self-service, reporting and marketing automation solutions.
    • Work collaboratively with a team of cross-functional business stakeholders in Sales, Finance, Marketing and Client Services to obtain and refine business needs/requirements, achieve optimal design in conjunction with Engineering.
    • Ensure effective prioritization of day to day requests along with strategic roadmap work to achieve optimal benefit to the business. Ensure alignment and buy-in of product plans, strategies and objectives.
    • Deliver frequent, incremental value of roadmap items and stakeholder requirements.Attain assurance of usability for end users.
    • Utilize customer driven product management methodologies within an Agile environment.
    • Actively participate in the sprint ceremonies including writing sprint stories for backlog, elaborate/groom stories for upcoming sprints, lead sprint planning for your product area, and work with Engineering to answer product related questions. 
    • Partner with Marketing, Sales and Client Services to develop and execute release and go-to-market plans
    • Facilitate the definition of new and refinement of existing product related business processes.
    • Provide coaching, training and collaboration to users and stakeholders to ensure effective utilization of solutions.
    • Conduct market research, analyze data, gain insights and foresee, interpret and respond to changes.

 

 

 

Required Knowledge, Skills & Abilities:

    • Demonstrated knowledge of successful product management/marketing strategies and practices, as well as business and financial acumen
    • 3+ years of experience using and working in Salesforce Sales Cloud or an equivalent CRM
    • Technical background and strength in back office systems, and preferably quote to cash systems and processes.
    • Expertise as an Agile Product Manager with demonstrated proficiency in managing product backlog, prioritization of business needs and writing epics/user stories, participation in Scrum Ceremonies, collaboration with Engineering. 
    • Strong interpersonal skills, with ability to collaborate and communicate at all organizational levels, internally and externally.
    • Success in working collaboratively with cross functional stakeholder groups with a focus on collaboration and transparent communication.
    • Strong project management and organization skills, with the ability to seamlessly multi-task.
    • Ability to build buy-in and alignment, act with urgency, drive results and take educated risks.
    • Experience with marketing automation and financial (billing/reporting) systems a plus.
    • Experience with e-Commerce and customer-self-service a plus.
    • Proficiency with Microsoft Word, Excel, PowerPoint, Outlook; Adobe Acrobat.
    Ability to travel occasionally.

 

Required Education & Experience:

  • Bachelor’s degree or equivalent in business, marketing or related field; MBA a plus
  • 5+ years of relevant digital product management experience B2B and/or B2C, including 4+ years in a product leadership role
  • Demonstrated ability to provide formal and informal training to internal stakeholder groups.
  • Pragmatic Marketing (Product Management) certification a plus

 

 

Equal Opportunity Employer M/F/D/V

Background Checks Required.



Company Information

DHI Group, Inc. is a fast-growing provider of specialized career sites that cater to distinct professional communities. Our mission is to help our customers source and hire the most qualified professionals in select and highly skilled occupations, and to help those professionals find the best job opportunities in their respective fields and further their careers. To learn more about our brands please visit www.dhigroupinc.com. When you become a DHI team member, you join a company that values their loyal and enthusiastic employees by providing them a competitive salary, great benefits, including a 401(k) match, generous paid time off, casual dress, wellness program, fitness club reimbursement, tuition reimbursement, and more. There’s a reason why we have such great talent retention - our work environment. If you like working at a company where individual contribution matters and is recognized, where you can have both autonomy and support to achieve your goals and where creativity and accomplishment are rewarded, then you should consider DHI.
Dice Id : dhi
Position Id : 088157

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