Senior Desktop Engineer

Break/Fix, Cisco, DHCP, DNS, Data centers, Desktop, End-user computing, Firewall, IT, ITIL, LAN, Laptop, Linux, Microsoft Office, Microsoft SCCM, WAN, XMPP, Technical support, Server hardware, Software deployment, Storage, Switches, Troubleshooting, Remote support, SAN, SAP, PDF, Printers, Operating systems, Microsoft Windows Server, Networking, NAS, Routers, Software, UPS, VPN, WebEx, Microsoft Windows, Backup, EUC, VOIP
Full Time
Depends on Experience
Travel required to 10%.

Job Description

Job Responsibilities:

  • Interact with and support HARMAN users, onsite and remote, to resolve any end user services related issues involving desktops, laptops and/or services while providing excellent customer-oriented service
  • Provide break/fix support by resolving incidents and fulfilling service requests associated with end user computing (EUC) devices
  • Responsible for resolving all issues associated with failure or degradation of services related to EUC devices. 
  • Provide eyes, hands, and feet for remote support personnel in conjunction with local servers, routers, switches, etc.
  • Provide a high level understanding of networking and the ability to support remote network teams to troubleshoot devices  
  • Provide high level support for printers, VoIP equipment, and both Andriod and IOS mobile devices
  • Install, configure, and troubleshoot Cisco products including VPN clients, Webex, and Jabber  
  • Install, configure, and troubleshoot desktops and laptops with various software like Windows and Linux. 
  • High level understanding of OS deployment solutions like Netinstall, Microsoft Deployment services, and SCCM 
  • Hands, eyes, and feet support to centers of competency (CoC) for server room activities like rack mounting and troubleshooting of server hardware/networking gear, troubleshooting and support of physical devices such as, tape changes, UPS, air condition validation, and network data connections
  • Provide support to VIP users with excellent communication and adherence to ITIL process. 
  • Continually communicate with all other Corporate IT personnel to ensure standardization and compliance between sites
  • Work closely with Corporate IT personal to identify and address facility related technology requirements
  • Manage warranty support from our vendors/manufacturers or out of warranty situations using available spares.
  • Support the campus locations and home users on an 8x5 basis and be available to provide 24x7 on call support for manufacturing production support
  • High level understanding of RAID, Storage SAN, NAS, backup tape, DNS and DHCP technologies 
  • High level understanding of LAN, WAN, functionality of switches, routers, firewalls and VPNs
  • Install, configure, and troubleshoot desktop client applications like MS Office, Acrobat, AutoCAD, Java, Symantec Antivirus, Visio, PDF creator, etc. 
  • Resolve L2 incidents end-user related support for site personnel as escalated by the Central IT Help Desk
  • Mentor to junior team members

Basic Qualifications:

  • Initiative
  • Innovation
  • Effective communication
  • Adaptability
  • Orientation to quality
  • Customer orientation
  • Orientation to profitability
  • Management through processes and indicators

Preferred Qualifications:

  • Leadership
  • Change orientation
  • Collaboration
  • Judgment
  • Result driven
  • Analytical
  • Problem solving skills
  • SAP client knowledge

Eligibility Requirements:

  •  5-8 years of experience supporting companies with more than 30 physical and virtual Windows servers
  • 3 to 5 years of experience in supporting transnational companies.
  • Experience for negotiation with suppliers for 3 to 5 years.
  • Proven experience for the development and execution of the data center's technological renewal strategy.
  • Professional career related to information technologies.


As a part of the supervisory responsibilities, if there is not an employee to attend the process, the EUS manager will have to attend the process or assign the activities to another employee (with equal qualifications)

Dice Id : 10288300
Position Id : 7119700
Originally Posted : 1 month ago
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