Application Support Engineers

IT, Application, Engineers
Full Time

Job Description

Overview

Our Team

Our Technology Production Services is dedicated to ensuring that our technology environments are best in class. Our Production Services teams runs the systems that keep BNY Mellon running. Our mission is to deliver a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure, and predictable production environment.

Our team members use their technical skills and business knowledge to bring forth solutions that will take our company into the future. If you are a collaborative continual learner with a global mindset and a desire to contribute to our company-s top priorities, this is the place for you.

The Role

We are seeking Application Support Engineers to support various mission critical applications.

Key Responsibilities:
  • Ensure seamless and continual support for the 24x7 applications.
  • Respond to, diagnose, triage and resolve service disruptions
  • Drive root cause analysis for complex production issues
  • Develop functional and technical subject-matter expertise for key applications and business processes
  • Partner with application development and infrastructure teams to identify and implement continuous improvement opportunities.
  • Create and maintain support documentation and procedures
  • Pro-actively prepare for application releases, planned weekend maintenance and DR exercises


This is talent pipeline requisition.
Dice Id : 91003102
Position Id : 2115505
Originally Posted : 5 months ago
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