* BA/BS degree in Computer Science or equivalent practical experience.
* 5+ years of experience in working with third party system APIs and web services.
* Experience with the Customer Service solutions in Salesforce.
* Experience with business processes, systems, and domain data.
* Experience managing the full implementation lifecycle for delivery of systems solutions.
* 10 years of experience in designing, implementing and enhancing end-to-end business capabilities in Customer Service and Support domain.
* Experience with Contract Lifecycle Management (CLM) systems like Conga or Apptus.
* Experience in salesforce-for-service.
* Technical fluency via solution design in multiple domains such as Sales Go To Market, Quote To Cash, Finance, Marketing, Partner lifecycle and Customer Support.
* Partner with internal and external technology and business teams to define business processes and associated system requirements.
* Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution).
* Plan, prioritize and deliver systems enhancements; roadmap management and define the scope of technical projects and oversee execution.
* Empower Cloud businesses by working with cross-functional teams to identify fit-for-purpose solutions to key infrastructure and business process needs in the Support domain.
* Implement and integrate business applications and influence the design of features that improve the adoption, reliability and usefulness/value-add of our applications and systems.
1741 Technology Drive Level 4 San Jose, CA, 95110