Business System Analyst - Salesforce

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GlobalLogic, Inc.
salesforce, api, clm, business analyst
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

Job Description

Minimum Qualifications:

* BA/BS degree in Computer Science or equivalent practical experience.
* 5+ years of experience in working with third party system APIs and web services.
* Experience with the Customer Service solutions in Salesforce.
* Experience with business processes, systems, and domain data.
* Experience managing the full implementation lifecycle for delivery of systems solutions.

Preferred qualifications:

* 10 years of experience in designing, implementing and enhancing end-to-end business capabilities in Customer Service and Support domain.
* Experience with Contract Lifecycle Management (CLM) systems like Conga or Apptus.
* Experience in salesforce-for-service.
* Technical fluency via solution design in multiple domains such as Sales Go To Market, Quote To Cash, Finance, Marketing, Partner lifecycle and Customer Support.

Job Responsibilities

* Partner with internal and external technology and business teams to define business processes and associated system requirements.
* Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution).
* Plan, prioritize and deliver systems enhancements; roadmap management and define the scope of technical projects and oversee execution.
* Empower Cloud businesses by working with cross-functional teams to identify fit-for-purpose solutions to key infrastructure and business process needs in the Support domain.
* Implement and integrate business applications and influence the design of features that improve the adoption, reliability and usefulness/value-add of our applications and systems.

Posted By

Atul Verma

1741 Technology Drive Level 4 San Jose, CA, 95110

Company Information

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending the benefits of our true global presence to customers in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.
Dice Id : RTL65472
Position Id : 6379242
Originally Posted : 4 weeks ago

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