Unified Communications Analyst (Level 3 - 4)

Cisco Unified Communications Manager, VoIP, Cisco Unity Connect, Cisco IM and Presence, Cisco Jabber, SIP, TCP/IP, LAN/WAN, QoS, Multicast, Firewalls, Security, Certificates, Encryption, Routers, Switches, VMWare, Voice/Data
Contract W2, 6 Months
Depends on Experience

Job Description

Unified Communications Analyst (Level 3-4)

Tucker, GA

6+ months contract to hire

$74K - $118K

Telecommute 2 days a week


Maintaining a currency in voice and unified communications technologies, the Unified Communications (UC) Analysts are responsible for the designing, building and administration of the Cisco Unified Communications Manager environment.


Responsibilities also include administration, maintenance and support of other unified communications solutions, including video conferencing, web conferencing, and instant messaging. This resource is responsible for system upgrades, software programming and system maintenance, configure of voice gateways and other hardware related to the system, and troubleshooting issues with the IP Telephony system. The role involves significant interaction with outside vendors and end users.


This position performs all configuration related tasks through a ticketed change management process to ensure proper approval and accurate documentation of changes are captured. This position includes 24/7 support requiring that the individual be available after hours as needed. Compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines, and procedures, including but not limited to, RUS, OSHA, NERC, FERC and ITS requirements is also required. Must be willing to participate in an environment of compliance and continuous improvement to meet the Corporation’s goals and objectives.


  • Monitor and resolve real time UC related issues for by providing technical support for current system and related network components, referring service issues to vendors and developing outage reports when necessary.
  • Monitor/respond to ticketing system request related to Cisco Unified Communications Manager (CUCM) MACD (moves, adds, changes, delete) requests, including Cisco Jabber.
  • Implement projects for unified communications systems, including understanding needs for the system, designing the system and implementing best practices for unified communications deployments;
  • Perform system upgrades (hardware and software) and provide afterhours support for UC issue and maintenance as needed. Maintain currency in UC communications technology, recommending improvements where appropriate.
  • Design, configure and implement integration between the unified communications systems and other Enterprise systems (e-mail, wireless, ticketing etc.), interfacing with other technical teams as appropriate
  • Work with the unified communications service vendors and other corporate teams/departments to ensure appropriate monitoring, maintenance, and troubleshooting of components supporting the voice network and applications
  • Developing, documenting, and communicating unified communications policies for process improvement, systems integration, disaster recovery, mobile devices, voice services, accessories, voice mail, etc.
  • Research and recommend new and cost effective products, systems and services to increase corporate productivity
  • Provide engineering level support for the above duties focusing on leading projects and mid to high level troubleshooting and maintenance efforts as the subject matter expert
  • Mentor and support less experienced UC Analysts and other staff


Required Qualifications:


Education: Bachelor's degree in Telecommunications, Engineering, Computer Science, Electronics, or related field.


Experience: 5-10 years of experience


  • System Experience: Experience working with Voice over IP (VoIP) technical infrastructure, supporting Cisco Unified Communications Manager, Cisco Unity Connect, Cisco IM and Presence, Cisco Jabber(for Window and iOS devices), and voice gateways.
  • Networking Experience: SIP routing and Voice over IP (VoIP) protocols. Understanding of networking technologies and protocols including TCP/IP, LAN/WAN, QoS, multicast, firewalls, security, certificates, and encryption. Virtual server environments (VMware), routers, and switches and other voice/data devices.


For immediate consideration please contact Denise Wicks at contact button below or call .


Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Synergis has been successfully recruiting and placing IT professionals for over 20 years. For more information about Synergis, please visit the company website at www.synergishr.com


Synergis is an Equal Opportunity/Affirmative Action employer.

Position Id : DW-GUCA
Originally Posted : 2 months ago
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