Managed Services Remote Support Team Lead
100% REMOTE OK
The Managed Services Remote Support Team Lead is an LMA (Leadership + Management = Accountability) position and responsible for providing leadership for the Managed Services Remote Support team. This position requires an individual who has a natural intuition and grasp of how the service department needs to be run. Building chemistry within the service group, growing IT customer satisfaction and productivity of all Tier 1-3 support engineers in the department will be this position’s main core measurables. The success of our service delivery is centered around the remote support team and how well it integrates with the other departments in the organization. It is important that our Managed Services Remote Team Lead embodies our company core values: Respect, Teamwork, Client First Mentality and Self Improvement.
Roles & Responsibilities