IT Technician II - Endpoint Support

  • Stifel,
  • New York, NY
  • 1 hour ago
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Full Time

Job Description

Job Summary

An IT Technician II is responsible for maintaining computer systems and other technologies within Stifel. Their duties include working with other IT Technicians to install hardware troubleshoot computer issues, respond to IT questions from other associates.

Essential Duties & Responsibilities

  • Install and resolve technical issues with user PCs, laptops, tablets, printers, scanners, and mobile devices
  • Assisting customers and staff with hardware and software challenges
  • Escalates issues to appropriate support member/team when necessary
  • Provides set up equipment for employee use
  • Provide installation of cables, operating systems, or appropriate software
  • Maintain records of tickets and daily data communication transactions
  • Maintains working components through repair or replacement
  • Ability and means to travel; Occasional night and weekend work required as well as overnight travel (up to 15%).

  • Strong Problem-solving skills
  • Strong critical thinking skills
  • Ability to listen and understand basic system issues and work towards a solution
  • Ability to effectively communicate with all levels of associates
  • Ability to understand key objectives and prioritize tasks
Education & Experience

  • High school diploma or equivalent required; Bachelor's degree preferred
  • 2+ years' technical experience
  • Proficient in Windows and Mac
About Stifel

Established in 1890, Stifel is one of the nation’s leading full-service wealth management and investment banking firms. Stifel serves clients from more than 400 offices across the United States and ranks as the nation’s seventh largest full-service investment firm in terms of number of financial advisors. We are also a leading provider of investment banking services to the middle market, a top-ten municipal bond underwriter, and home to one of the industry’s largest research franchises. In addition our Stifel Bank subsidiary provides a comprehensive range of banking services.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

The health and safety of our employees and candidates is very important to us. We continue to monitor the current public health situation and have adjusted our hiring procedures to include virtual recruiting tools that allow us to continue meeting new candidates.

Stifel is an Equal Opportunity Employer.

Company Information

About Stifel Established in 1890 in St. Louis, Missouri, Stifel is one of the nation's leading full-service wealth management and investment banking firms. If you're looking for a challenging and satisfying career, we welcome you to be a part of an exciting, fast-paced environment that fosters creativity, innovation, and growth.
Dice Id : RTX169d5d
Position Id : ITTEC005720
Originally Posted : 2 months ago

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