Level 4 Systems Support Technician

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eXcell, a division of CompuCom Systems, Inc.
Contract W2, Contract Independent, 26+ mos

Job Description

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

Our client has a new opportunity for a Level 4 Technician to join their team onsite in the Santa Clara, CA area. This Technician will provide support to system HW / SW upgrades, system repair, KVM and PDU install and debug in the lab environment. The role will also help with HW / SW upkeep to include assistance with client compliance and procedural enhancements, system assembly, and system image creation for non-standard desktop, laptop and KVM hardware located in the datacenter / lab used in the Lab Compute virtual environment. This OS includes Window and Linux / Unix. Additional duties may include Acronis setup, DataGrove setup and other system maintenance as requested. This Technician s support will be provided as dedicated models with 40hrs per week during standard business hours.

Scope of Activity and Responsibilities:

  • Physical lab support
    • Install updates to firmware or system drivers
    • Maintaining servers and KVM s to ensure connectivity
    • Setting up multiple clients that connect to one server in temporary lab projects
    • Custom OS or software support needed in the lab environment
    • Ability to understand LNSP under EC written guidelines and process
    • Complete intake process request (i.e. ticket)
    • Working knowledge of Linux is a plus
    • Complete required training (hazardous materials, data center safety, etc.)
    • LTO5 Tape library swap and rotation schedule
  • General understanding of Windows Server OS's (i.e. 2008R2, 2012R2, 2016, 2019)
  • General understanding of client Blade servers and enclosure configurations
  • General understanding configuring client VC Flex Cards (Virtual Connect)
    • Set up initial meeting with lab customers to collect customer requirements
    • May also be involved in assisting with physical install documentation
    • Issues or problems are escalated to site Field Engineer (FE)
    • Will provide training to Level 3 contractors as needed
  • Virtualization support
    • Remote installation and / or Upgrading of Hypervisor software on client Blade series hardware
    • Integrating Hypervisor servers into existing Virtualization Environments
    • General VM access, configuration, and troubleshooting
    • Moving and provisioning of VM's or Image templates within the Virtualization Environments
    • Generic Virtualization troubleshooting of hypervisor and web interfaces
    • Generic Virtualization storage troubleshooting
    • General understanding of Virtualization concepts and implementation (i.e. setup, install, configure, troubleshoot)
    • General understanding of Network Management (i.e. interconnectivity, integration, add / edit / remove requests, firewall settings)
    • General understanding of remote connectivity and management
    • Working knowledge of Windows OS's
    • Intermediate knowledge of installing and providing networking support for some Linux VM's (basic Linux VM support)
  • Linux
    • Knowledge of CIFS shares for Windows and NFS exports for Linux
    • Understand where shares are mounted during bootup or through static mount / automount
    • Linux shell scripting knowledge or understanding (could learn if experience in Powershell)
  • Network / Firewall
    • Understand how group membership access and firewall rules are applied to allow / block access
  • Scripting
    • Understanding of scripting with Powershell (intermediate a plus)
  • Client networking connections
    • Intermediate understanding of network setup, mostly for Windows OS platforms
  • Familiarity with CentOS / Redhat / SLES11, SLES12 or other Linux platform ex. / etc. / sysconfig. and files where network settings are maintained - essentially the same network components that are maintained in Windows adaptor console but can be manually set within these files
  • Network files systems
  • Knowledge of CIFS shares for Windows and NFS exports for LINUX, where they are mounted during bootup or through static mount / automount (LINUX)
  • Microsoft Windows XP, 7 and 10
    • Experience providing desktop support to Windows Desktops
    • Troubleshoot driver compatibility issues for certain third-party tools (specially winXP)
    • Familiarity with Registry and understanding regedit functions
    • Deploy images using DeployCommander or similar products (Ghost)
    • Understanding Active Directory as it pertains to domain objects (computers)
    • Troubleshoot DNS issues; good understanding of DNS
  • Microsoft Windows Server 2008R2, 2012R2, 2016, 2019
    • Understanding of Active Directory as it pertains to objects (users, computers, groups)
    • Understanding of Event Log; being able to troubleshoot errors
    • Ability to Deploy OS via Remote Console Mgmt. using .ISO or PXE Boot
    • Understanding of Clusters (load balancing)
    • Understanding of PowerShell in efforts to automate certain functions
    • Understanding of Windows File Shares
    • Familiarity with Microsoft Windows Server Manager
    • Understanding of DNS and being able to assign DHCP / static IP's upon client request / new server builds
    • Familiarity with EOL's and following guidelines as needed
  • Hardware support
    • Familiarity with racking and landing new servers and deploying OS
    • Familiarity with deploying new desktops and deploying OS
    • Troubleshooting network connectivity and understanding how to perform troubleshooting functions
    • Server as liaison between customers and networking team
    • Understanding of VLANS
    • Understanding of Port Activations or identifications on switches

Full COVID-19 vaccination may be required.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 22-01146
Originally Posted : 2 months ago

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