Desktop Support Engineer

desktop engineer, sccm, imaging, VDI, intune, MDM, patching, exchange, onedrive, O365, support, helpdesk, jamf
Full Time
$120,000 - $140,000
Work from home available

Job Description

Title: Desktop Engineer

Location: Hybrid onsite/remote in NYC (10165)

Duration: FTE/Permanent

Responsibilities

  • Support end users across a global team with a primary focus on users in NYC
  • Prepare hardware/software for new employees
  • Maintain/troubleshoot peripherals and printers
  • Support our hosted phone system
  • Participate in after-hours on call schedule
  • Perform root cause and impact analysis to investigate corporate application issues and make recommendations for potential solutions.
  • Document incidents and tasks in Corporate Ticket Management System

Qualifications

  • 2+ years of recent end-user technical support experience
  • 2+ years of experience of Microsoft cloud-related technologies: O365, OneDrive, Intune, Jamf
  • 2+ years of experience in desktop technologies: Windows, MS Office
  • Experience with MDM solutions
  • Experience with PowerShell
  • Experience with Mac OSX a plus
  • Experience with basic networking a plus
  • Experience with A/V systems a plus
  • Excellent written and verbal communication skills
  • Strong time management skills and ability to prioritize

**No third parties on this one as it is FTE/Permanent.

Dice Id : 10486491
Position Id : 7298108
Originally Posted : 5 months ago
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