ITIL Process Analyst

Business process analysis, ITIL processes, ServiceNow, Coaching, presentation, Change management, ITSM Processes
Full Time
$40 - $70
Work from home not available Travel not required

Job Description

TeamSoft is looking for a Senior ITIL Business Process Analyst to join one of our local Kansas City clients! If you are a self-starter, direct, aggressive, thorough, and have excellent people skills, along with the technical skills below... apply today!


  • Bachelor s degree or 4 years of professional work experience
  • Able to write and update ITIL processes from start to finish
  • Knowledge of reporting in ServiceNow or similar tool
  • Provide oversight around new and existing processes, maintaining and improving ITSM process management policies in alignment with the ITIL framework
  • Facilitate and lead ITSM meetings (Change Review Board, Daily Service Review, Major Incident Reviews)
  • Reviews incidents, changes, problem tickets to ensure the proper process is followed
  • Provide guidance and training to support the adoption of key ITSM processes (Incident, Problem, and Change Management)
  • Maintenance of documentation pertaining to ITSM processes and guidelines
  • Identify and develop metrics and reports related to Incident, Problem, and Change Management
  • Assist the ITSM Manager in driving service management best-practice and process standardization across the organization, ensuring consistent end-to-end integration of the ITSM processes and identifying and planning for ITSM process improvement projects
  • Lead monthly asset management reconciliation process
Dice Id : 10110872
Position Id : 012296
Originally Posted : 2 months ago
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