Leidos is hiring a Telephony Computer Support Specialist Level 2 - active TS/SCI required at the Pentagon. All work is onsite; an active TS/SCI is required to be considered for this role.
This position will support Hopper civilian and military personnel in responding to employee queries and problems concerning their Windows and UNIX workstations by providing subject matter expertise in the existing areas of IT hardware installation (including some server installation/racking), relocation, repair, removal, and destruction. This Includes installing software, and supporting meetings, briefings, and conferences that are held within the various facilities located throughout the NMIC.
Candidate will routinely work independently to achieve critical mission objectives necessary to continue smooth operations for Hopper, and other internal and external agencies.
Routinely will collaborate with different internal and external customers and other experts to develop technical solutions to problems that are complex and not always immediately identifiable in order to timely meet mission objectives.
The Hopper mission is to provide information technology services to fully enable ONI and the Navy to meet mission requirements. The ISC Operations (ISC-O) Department is an integrated workforce of civilians, active duty and Reserve Naval professionals who support combat operations and provide vital information for planning America's defense against maritime threats at home and around the world. ISC-N3 Operations provides Enterprise Operations support to the ONI customer community at the National Maritime Intelligence Center (NMIC) facility, to Department of Navy (DON) Sensitive Compartmented Information Facilities (SCIF) in the National Capital Region (NCR) and Contiguous United States (CONUS), and to shore SCIFs supporting commands subordinate to United States Fleet Forces (USFF) around the world, all on a 24/7 basis.
-Provide in-depth analysis of trouble conditions and facilitate repair efforts. Work independently or coordinate a team of technicians as necessary.
-Monitor vendors' installation of equipment, and perform/coordinate system testing and evaluation activities.
-Inspect and review hardware installation, wiring, power, grounding, system database validation, and other activities to ensure quality installation of services for the client. May perform adjunct installation, de-installation, and relocation activities including, but not limited to, site preparation and installation and/or removal of cabling and wiring systems, terminal equipment, automated data processing services and associated hardware and software.
Required Minimum Qualifications
Active TS/SCI clearance
High school diploma or GED and 5+ years of prior relevant experience
Current Security+ certification
Current Network+ certification
3+ years' hardware maintenance and repair in a Windows, Linux and UNIX based infrastructure.
2+ years' experience with the Remedy Action Request System or equivalent.
Familiarity with tools such as System Center Configuration Manager (SCCM) and BMC Remedy
Capable of writing and speaking clearly when exchanging information with customers in person, email, web-based text chat, or other written documents
Experience using enterprise tools to remotely access user desktop views and manipulate system to conduct tactical troubleshooting, verify symptoms, and fine-tune problem description, and to isolate faults and resolve the commonly reported basic problems.
Experience with eBooks, Apple IPAD's and/or Microsoft Surface Pro mini laptops.