Sr. Application Support Analyst

Application, Analyst, Linux, IBM, WebSphere, Python, MQ Series, IT
Full Time
Work from home not available Travel not required

Job Description

Sr. Application Support Analyst

San Leandro, CA/MN /Charlotte NC

Key Responsibilities:

Daily support and troubleshooting of application issues such as:
  • Daily interactions with the business.
  • Troubleshooting Linux S ystem s, MQ and DataPower flows.
  • C ommunication s of impact to leadership during incident or outages.
  • Execution of key production releases and validation.
  • Setting up, tuning and a ctively watching/reacting to alerts from the platforms monitoring systems.
  • Engaging with users and system partners on reported issues through enterprise conference lines, chat and emails
  • Identifying inefficient support tasks and implementing alternative methods.
  • Working closely with key members of the d evelopment team on performance analysis of transactions.
  • The person must be self-motivated, and responsible for independently handling client/business expectation; address any queries and concerns raised by stakeholders.
  • Out of hours/weekend coverage is involved, which is handled by the team in rotation.
Essentials Skills and Qualifications:
  • Experience with IBM WebSphere DataPower.
  • Strong and technical understanding of Python.
  • Strong and technical understanding of MQ Series.
  • Background in java programming is a plus.
  • Experienced on high availability systems and Business Continuity Process in enterprise class data centers.
  • Good troubleshooting and problem solving skills.
  • Ability to forge strong relationships with key stake holders across both the Business and IT orgs.
  • Ability to identify repetitive tasks or failures and improve the process by reducing repetitive items.
Desired Skills and Qualifications:
  • Strong communication skills, with the ability to communicate with both external and internal end users
  • Ability to prioritize and manage personal workload and as part of larger teams
  • Familiarity of financial products and applications.
Dice Id : matrixga
Position Id : 178018
Originally Posted : 3 months ago
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