Fund Project Manager

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Apex Systems
Project Manager, Program Manager, Systems, Scripts
Full Time

Job Description

*if you meet the following qualifications & are interested in this opening, please send an updated resume to: *

POSITION: Special Fund Project Manager

LOCATION: Menlo Park, CA

DURATION: 12 mo contract

As the Special Refunds Program Manager for the client's Customer Support Operations team, you will apply your talent and direct focus on working with internal and external parties to lead the development, implementation, and management of a comprehensive, operationally sound, and fiscally responsible monetary disbursement program.

Your ultimate goal is to help our customer service team provide exceptional support experiences while simultaneously providing programmatic safeguards to ensure fiscal responsibility.

  • Gather requirements from stakeholders
  • Work cross-functionally to drive performance and alignment with program specification
  • Define and document global program parameters
  • Manage payment vendor performance to contract (SLA's)
  • Coordinate program audits (internal and external)
  • Handle direct review and approval for payment processing in specific scenarios
  • Provide continuous improvement feedback to the contact center operations teams (agent coaching and process adherence)
  • Implement an active abuse monitoring system
  • Evaluate and select tooling infrastructure for program execution
  • Drive improvement implementation for processes and tooling

  • 5+ years experience in business process improvement/program management
  • 2+ years experience in BPO customer service program strategy, development, and execution
  • 2+ years experience in BPO customer service vendor relationship management

  • Experience developing and executing programs focused on back office processes with a monetary distribution component (rebates, refunds, billing, etc)
  • Experience driving end to end process for program audit execution - inclusive of setting up a cadence for doing so, developing the standards and process for audit, gaining cross functional support, and publishing results internally.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

Dice Id : apexsan
Position Id : BHJOB2374_1110946
Originally Posted : 1 month ago

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