Founded in 2001, SMPL Technologies is a Long Island-based technology consulting firm which offers its services primarily to the New York Metro Area. As an all-inclusive solutions provider, SMPL Technologies fits a unique niche in the information systems industry.
SMPL Technologies is a "hands on" firm that offers a wide range of technology services. We have built strong relationships with industry leaders such as APC, Cisco, Dell, Microsoft, and VMware. SMPL strives to provides its customers with the best of breed technology solution. We specialize in Network Design, Project Management, Software Development, Physical Infrastructure, IP Telephony, Network Security, and much more. Our implementation service includes everything from office space design to installing servers, workstations and networking equipment. Offering a wide spectrum of services affords us the ability to become intimately involved in every aspect of our clients' projects. By doing so, our clients can effectively reduce costs and are provided a single point of contact for all their technology needs.
As an employer SMPL Technologies operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity and inclusion. Through these principles, we strive to make SMPL Technologies a place where our employees can reach their full potential.
The Help Desk Technician s primary responsibility is to provide initial support for customer inquiries received via phone, email and ticketing systems, under the direction and supervision of senior staff and management. Much of the work involves troubleshooting and correcting customer issues and maintaining our outstanding customer relationships. This position requires occasional visits to customer sites around the Metro New York and Long Island area.
Qualifications and Experience
Network and Operating System Knowledge Requirements
Compensation and Benefits
SMPL Technologies offers a compensation package consisting of a competitive base salary and bonus structure, as well as benefits including: health, vision and dental insurance (including dependents), life insurance, 401(k) plan with generous company match, short- and long-term disability insurance, paid time off (PTO), paid holidays, business-casual dress policy, and training and development opportunities.
55 Hilton Ave. Garden City, NY, 11530