Help Desk Technician

a+, ccna, mcsa, troubleshooting
Full Time
Work from home not available Travel required to 10%.

Job Description

Founded in 2001, SMPL Technologies is a Long Island-based technology consulting firm which offers its services primarily to the New York Metro Area. As an all-inclusive solutions provider, SMPL Technologies fits a unique niche in the information systems industry.

SMPL Technologies is a "hands on" firm that offers a wide range of technology services. We have built strong relationships with industry leaders such as APC, Cisco, Dell, Microsoft, and VMware. SMPL strives to provides its customers with the best of breed technology solution. We specialize in Network Design, Project Management, Software Development, Physical Infrastructure, IP Telephony, Network Security, and much more. Our implementation service includes everything from office space design to installing servers, workstations and networking equipment. Offering a wide spectrum of services affords us the ability to become intimately involved in every aspect of our clients' projects. By doing so, our clients can effectively reduce costs and are provided a single point of contact for all their technology needs.

As an employer SMPL Technologies operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity and inclusion. Through these principles, we strive to make SMPL Technologies a place where our employees can reach their full potential.

Job Description

The Help Desk Technician s primary responsibility is to provide initial support for customer inquiries received via phone, email and ticketing systems, under the direction and supervision of senior staff and management. Much of the work involves troubleshooting and correcting customer issues and maintaining our outstanding customer relationships. This position requires occasional visits to customer sites around the Metro New York and Long Island area.


  • Monitor call, e-mail & ticket volumes for all issues routed through the Help Desk
  • Install software, configure new equipment, create user accounts, reset passwords, etc.
  • Communicate troubleshooting difficulties to escalated support levels/management
  • Update ticketing system with status and resolution information

Qualifications and Experience

  • Associate degree in technology-related field or two years experience in hardware and software support or an equivalent combination of education and work experience
  • Bachelor s degree in Information Technology or Networking fields preferred
  • A+, CCNA, MCSA, and similar certifications highly preferred
  • Good interpersonal skills, including the ability to follow directions
  • Excellent communication, organizational and problem-solving abilities
  • Ability to produce and understand detailed technical information
  • Strong multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment
  • Can communicate technical concepts in layman s terms
  • A sense of urgency, but also the ability to keep your cool in a stressful situation.
  • Enjoy meeting people and building relationships

Network and Operating System Knowledge Requirements

  • Strong knowledge of PC and desktop applications (Windows 7 & 10, Microsoft Office)
  • Experience supporting printers, scanners, mobile devices (iPhone and Android)
  • Experience managing Active Directory Domains and user accounts
  • Knowledge of networking (LAN/WAN) in a Cisco environment
  • Experience with Office 365, Cisco Meraki, Barracuda Backup strongly preferred

Compensation and Benefits

SMPL Technologies offers a compensation package consisting of a competitive base salary and bonus structure, as well as benefits including: health, vision and dental insurance (including dependents), life insurance, 401(k) plan with generous company match, short- and long-term disability insurance, paid time off (PTO), paid holidays, business-casual dress policy, and training and development opportunities.

Posted By

55 Hilton Ave. Garden City, NY, 11530

Dice Id : 10209646
Position Id : 6197387
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